A deductible (also called “excess”) is the amount you must pay out-of-pocket for a claim before your insurance coverage begins. For example, if your deductible is €300 and the repair costs €1,500, you would pay €300, and the insurance would cover the remaining €1,200.

In a rental context, the deductible applies to each incident or claim. Your rental rate already includes comprehensive insurance (CASCO) with a €1,500 deductible per incident. This deductible applies to each insurance claim, regardless of who was at fault, whether you or a third party. If you choose to upgrade to a Carefree Package Silver or Gold, you can reduce the deductible to €800 or even €300 per claim, along with additional coverage for risks like windshield or tire damages.

Non-Covered or Uninsured Damage: Damage due to negligence, vandalism, misuse, or improper operation—including damage to the interior, equipment, underbody, tires, rims, windows, awning, or pop-up roofs—is not insured and is not subject to the deductible limit. You are fully responsible for all expenses for repairing or rectify such damage. To extend your insurance coverage and limit your potential costs by applying a deductible, please consider upgrading your Carefree Package.

Theft or Total Loss: In the event of theft or total loss, you are liable for 15% of the vehicle’s total value, including accessories. If the original registration documents and/or keys are lost and the vehicle is subsequently stolen, you will be responsible for the full value of the vehicle and accessories. To avoid this risk, always keep keys and documents secure.

Fully comprehensive insurance (CASCO) with a 1200 euro deductible for insurance damage (claim) is always included in the rental price. If you upgrade your carefree package, you can reduce the deductible to 750 euro or even as low as 250 euro. Please note that a deductible is not per rental but applies to each insurance accident or claim. Also, the deductible is applicable regardless of whose fault it was for the insurance accident or damage, whether it was you or somebody else. Damage that isn’t covered by insurance because of negligence, vandalism, force, or the wrong operation—especially damage to the interior, underbody, tires and rims, windows, glass, awning, or pop-up roof—is not limited by a maximum deductible. The costs of repairing such damage must be borne in full by the person renting the vehicle. In the event of theft or total loss, the deductible is 15% of the total value of the vehicle and its equipment, as long as the original registration documents, keys, and remotes can be presented. If, after theft, you cannot present the original keys, remotes, or registration documents, you bear full responsibility for the full value of the vehicle, with any limitations.

Can I reduce my deductible?
Yes! Your rental includes our Basic Carefree package with a €1,500 deductible per claim. To lower your liability, you can upgrade to our Silver or Gold Carefree packages:

• Silver package: €19 per night, €800 deductible
• Gold package: €29 per night, €300 deductible

If an accident has occurred or your vehicle has been damaged, please contact us immediately via phone at +371-27006162, WhatsApp, or email. Notification should be made within 24 hours of the incident if it is not physically possible to do so immediately.

In case of a road traffic accident (RTA):

1. Contact the police, provide an accurate description of the incident, and follow their instructions. Be sure to save a screenshot of your phone showing the phone number and call time.
2. Fill out the European accident report form if required by local law.
3. Take photos of the scene and the damages, including any property of others, from various angles and distances.
4. Obtain the names and contact information of any witnesses.

Please do not admit liability or make settlements with third parties. The police report, photos, and other information should be sent to [email protected] or via WhatsApp as soon as possible. If the report or documentation is delayed or incomplete, a contractual penalty may apply, and in the case of insurance refusal, all costs and losses will be fully borne by you.

If damages occur without third-party involvement:

1. Inform us immediately and submit photos.
2. We will provide further instructions after reviewing the initial information.

We really want you to have fun and enjoy your adventure to the max, but we also expect you to respect our campervans and everything inside them as if they were your own. Regrettably, some things, like the interior as well as all rental equipment and camping staff, are not insured. We completely understand that anything can happen, so don’t worry. Simply contact us at the first opportunity, tell us what happened, and we will certainly find the best solution to any problem. The sooner you get in touch with us, the greater is the chance to limit the loss and trouble for you down the road.

First, stop operating the car and check the owner’s manual. If this does not help solve the problem, please get in touch with us. Again, don’t worry; all our vans are new vehicles with full factory warranty and 24/7 VW roadside assistance services across Europe. Phone number of roadside assistance services you will find in the glove box and pick up protocol. On top of that, we have insurance coverage. There is really no point in worrying too much.

First, immediately call the police. Second, call us at +371-27006162. Take as many photos as possible of the incident scene and record the damage. Acknowledge all possible witnesses. Obtain their names and contact details. Do not make any admission of liability to other parties, settlement offer, or other like offer. The police report and your own report, as well as any additional information like photos and contact details of witnesses, shall be sent to [email protected] as soon as possible. Failing to report in time or providing insufficient documentation will result in the application of a contractual penalty and all costs being borne in full by you without limitation of liability.