Yes, all our vehicles are fully covered by a liability insurance policy (OCTA) that protects you from third-party claims and a fully comprehensive insurance policy (CASCO). Please select one of our carefree packages, which determines the size of your deductible and security deposit. Your rental price already includes the Basic carefree package, which has a 1200 Euro deductible per claim and a 1200 Euro security deposit. If you wish to feel more relaxed and reduce your liabilities, no problem. With us, you have the option to upgrade by selecting the Silver or Gold carefree package.

Fully comprehensive insurance (CASCO) with a 1200 euro deductible for insurance damage (claim) is always included in the rental price. If you upgrade your carefree package, you can reduce the deductible to 750 euro or even as low as 250 euro. Please note that a deductible is not per rental but applies to each insurance accident or claim. Also, the deductible is applicable regardless of whose fault it was for the insurance accident or damage, whether it was you or somebody else. Damage that isn’t covered by insurance because of negligence, vandalism, force, or the wrong operation—especially damage to the interior, underbody, tires and rims, windows, awning, or pop-up roof—is not limited by a maximum deductible. The costs of repairing such damage must be borne in full by the person renting the vehicle. In the event of theft or total loss, the deductible is 15% of the total value of the vehicle and its equipment, as long as the original registration documents, keys, and remotes can be presented. If, after theft, you cannot present the original keys, remotes, or registration documents, you bear full responsibility for the full value of the vehicle, with any limitations.

Your rental price already includes the Basic carefree package, which has a 1200 Euro deductible per claim. If you wish to feel more relaxed and reduce your liability, no problem. With us, you have the option to upgrade by selecting the Silver or Gold Carefree package. For 15 euros per night, the Silver package provides you with a 750 euro deductible, and for 29 euros per night, the Gold package has just a 250 euro deductible.

Call or WhatsApp and notify us at +371-27006162. If this is not possible immediately, you have to do it at the first opportunity, but always within 24 hours of the accident or damage taking place. In case of an accident, you must fill out the European Accident Statement, call the police, take as many photos as possible of the accident scene and damage, not only to the vehicle but to any third-party property too, and record the names and contact details of all witnesses. Do not make any admission of liability to other parties, settlement offer, or other like offer. The statements, a police report, all information, and photos shall be sent to [email protected] as soon as possible. Failing to report in time or providing insufficient documentation will result in the application of a contractual penalty and the repair or damages being borne in full by you without limitation of liability. If there is damage to the vehicle and no other third party is involved or hurt, please contact us right away with a full report and pictures. After assessing the initial information, we will provide you with further instructions.

We really want you to have fun and enjoy your adventure to the max, but we also expect you to respect our campervans and everything inside them as if they were your own. Regrettably, some things, like the interior as well as all rental equipment and camping staff, are not insured. We completely understand that anything can happen, so don’t worry. Simply contact us at the first opportunity, tell us what happened, and we will certainly find the best solution to any problem. The sooner you get in touch with us, the greater is the chance to limit the loss and trouble for you down the road.

First, stop operating the car and check the owner’s manual. If this does not help solve the problem, please get in touch with us. Again, don’t worry; all our vans are new vehicles with full factory warranty and 24/7 VW roadside assistance services across Europe. Phone number of roadside assistance services you will find in the glove box and pick up protocol. On top of that, we have insurance coverage. There is really no point in worrying too much.

First, immediately call the police. Second, call us at +371-27006162. Take as many photos as possible of the incident scene and record the damage. Acknowledge all possible witnesses. Obtain their names and contact details. Do not make any admission of liability to other parties, settlement offer, or other like offer. The police report and your own report, as well as any additional information like photos and contact details of witnesses, shall be sent to [email protected] as soon as possible. Failing to report in time or providing insufficient documentation will result in the application of a contractual penalty and all costs being borne in full by you without limitation of liability.