1. These General terms and conditions for the booking and use of a vehicle (campervan) (hereinafter referred to as “T&C”) apply to all Rental agreements concluded between VanBaltic SIA, as a Lessor, on the one hand, and natural and legal persons (hereinafter referred to as “Customer or Lessee”), as the Lessee, on the other hand, unless the Parties have expressly agreed otherwise in the Rental agreement.

2. The T&C shall govern the legal relationship between the Customer and VanBaltic SIA from the time of booking of the vehicle (campervan) until the full performance of the obligations under the Rental agreement.

3. Vehicle booking can be made 48 hours before the start of the rental period, subject to availability during the rental period.

4.The online booking system provides for a maximum rental period of up to 30 days. If the Customer wishes to have a rental period longer than 30 days, the Customer must contact the administration of VanBaltic SIA by e-mail: [email protected] or by phone +371-27006162 and agree on another rental period.

5. In order for the booking to be valid, the Customer must comply with the requirements set out in the T&C, agree to the terms and conditions of the Rental agreement and sign the Rental agreement and the handover protocol. The Rental agreement must be signed at the latest upon handover (pick up) of the vehicle.

6.After filling out the booking form on the website www.vanbaltic.com and payment of all the required fees, a booking confirmation with an identification number and a QR code confirming the booking of the vehicle will be sent to the e-mail address provided by the Customer and must be presented upon pick up of the vehicle. After booking the vehicle, the T&C will be sent to the e-mail address provided by the Lessee.

7. Vehicles are rented for private use only, e.g., holidays, trips, etc. Shipment of cargo, goods or provision of services, sub-renting or transferring to third parties, for payment or free of charge, is strictly prohibited.

8. The Customer uses the vehicle at his/her own risk and organises his/her own travel. All Rental agreements between VanBaltic SIA and the Customer shall be concluded in writing; it is also permissible to conclude Rental agreements in electronic format by
signing them with a secure electronic signature. No oral agreements of any kind are valid.

9. The handover protocol registering the handover of the vehicle to the Customer and the return protocol registering the return of the vehicle to VanBaltic SIA shall be completed and signed by both parties and shall be considered an integral part of the Rental agreement.

Customer – A person who has booked the vehicle on the website www.vanbaltic.com.
Booking – Action performed by the Customer on the website www.vanbaltic.com to book the vehicle and it includes payment of the rental price and other charges, if any, imposed and agreed.
Rental agreement – Document signed by the Parties for the handover of the vehicle to the Lessee, which regulates the legal relations between the Parties.
Lessor – The legal entity specified in the Special terms and conditions of the vehicle’s Rental agreement, which has jurisdiction (ownership or use) over the vehicle that is
handed over to the use by the Lessee on the basis of the Rental agreement.
Lessee – The natural or legal person specified in the Special terms and conditions of the Rental agreement who, on the basis of the Rental agreement, acquires the right to use the vehicle, its equipment and accessories.
Party/Parties – The parties to the Agreement (Lessor and Lessee) as defined in the Rental agreement
Vehicle – Live-in car (campervan) specified in the Special terms and conditions of the Rental agreement and made available by the Lessor for the Lessee’s use in accordance
with the terms of the Rental Agreement and the T&C.
Rental price – Fee (payment) for the use of the vehicle, as set out in the Rental agreement, which is payable at the time of booking the vehicle online at www.vanbaltic.com. in the manner set out by T&C and subsequently set out in the Rental agreement.
Rental period – Defines the period of use of the vehicle specified in the Rental agreement or any agreed variation thereof.
Handover protocol – Written document signed by the Lessor and the Lessee confirming the handover fact of the vehicle to the Lessee’s use, recording the technical and visual condition of the vehicle, additional equipment and rental equipment/items,
odometer and fuel readings, at the time of signing the Handover protocol.
Return protocol – Written document signed by the Lessor and the Lessee confirming the fact of return of the vehicle to VanBaltic SIA, recording the technical and visual condition of the vehicle, additional equipment and rental equipment/items, odometer and fuel readings, at the time of signing the Return protocol.
Security deposit – Amount of money specified by VanBaltic SIA to be paid by the Customer to VanBaltic SIA to secure the performance of one’s obligations under the Rental agreement.
Insurance – Acceptance of the possible risk of loss from the insured.
Insurance event – Event causally related to the insured risk, the occurrence of which is expected to result in the payment of an insurance premium under the insurance agreement, or the end of the insurance term for a life insurance agreement with
accumulation of funds, if no event causally related to the insured risk has occurred during the insurance period.

1.1. VanBaltic SIA is a company registered in Latvia, which uses its own website www.vanbaltic.com, offers Customers online booking and rental of vehicles, accessories, camping, sports and leisure equipment.

VanBaltic SIA (hereinafter referred to as VanBaltic)
Legal address is:
7 Upleju Street, Marupe, LV-2167, Latvia.
Registration number: 40103324654
Tel.: +371-27006162
Email: [email protected]
Website:  www.vanbaltic.com

1.2. The Rental agreement, the T&C, the Handover protocol, the Return protocol, the Price list of services and costs signed by the Customer shall together constitute the Rental agreement. Certain provisions of the Rental agreement agreed between the Customer and VanBaltic and executed in writing shall prevail over T&C.

4.1. The Rental period starts with the handover of the vehicle to the Customer at the agreed time and ends when the vehicle is returned to VanBaltic at the place and time specified in the online booking data or handover protocol. The rental price for the vehicle is calculated on an overnight basis, therefore the standard handover of the vehicle to the Customer on the start date of the rental period specified in the Rental agreement takes place between 2 p.m. and 6 p.m. and the return of the vehicle shall take place on the end date of the rental period specified in the Rental agreement between 8 a.m. and 11.00 a.m. A few days before the start of the rental period, VanBaltic station staff will determine the exact time slot or period within which the Lessee must pick up the vehicle. If the Lessee requests a specific time slot to pick up or return the vehicle, this request will be taken into account if it is technically feasible to hand over or return the vehicle. If such a request is accepted, an additional fee may apply for this service. Early pickup or late return can be booked for an additional fee (subject to availability).
Minimum rental period is 3 nights. 1 night is interpreted as a calendar night. VanBaltic reserves the right to set a different minimum rental period if necessary.

4.2. For late return of the vehicle, the Lessee will be charged a penalty of EUR 50 for each hour of delay, in which case an incomplete hour will be counted as a full hour.

4.3. Early termination of the Rental agreement is excluded under standard circumstances. The above does not apply to rights of VanBaltic to terminate the Rental agreement immediately if the Lessee grossly violates the terms and conditions of the Rental agreement, endangers the vehicle, his/her own or other persons’ health or life. The circumstances necessary for unilateral termination of the Rental agreement are usually the result of unlawful acts of the Lessee referred to in Section 14, but VanBaltic shall be entitled to terminate the Rental agreement in other cases, as well as in cases where such right arises under the provisions of the Civil Code.

4.4. If the Lessee has any specific requirements to be fulfilled with regard to the vehicle equipment (e.g., winter tyres are required in September), he/she must inform VanBaltic well in advance. Each such request will be analysed on a case-by-case basis as to its feasibility. VanBaltic will make every effort to comply with these special requirements; however, VanBaltic reserves the right to waive these requirements if, for technical reasons, this is not possible or is too burdensome. Failure to comply with these additional requirements shall not affect the validity of the Rental agreement.

5.1. Before picking up the vehicle, the Lessee must present:
5.1.1. a valid international driving licence (Category B),
5.1.2. a valid means of payment (credit card),
5.1.3. a valid identity card(electronic identification card (eID)) or passport.

5.2. If the Lessee cannot provide any of the above documents upon pick up of the vehicle, VanBaltic has the right to refuse the conclusion of the Rental agreement, retaining the Rental price paid by the Lessee. In such cases, the Lessee shall not be entitled to make any claims against VanBaltic. The Lessee shall reimburse VanBaltic for all costs incurred in preparation for the execution of the Rental agreement.

5.3. The vehicle may only be driven by the Lessee or his/her additional authorised driver specified in the Rental agreement and the handover protocol. The Lessee shall be personally liable for all damages incurred to VanBaltic as a result of the acts or omissions of the authorised driver(s) in driving the vehicle.

5.4. Drivers must have a valid international driving licence. An official translation of the driving licence in Latvian or English must be provided if the licence is issued in a non-Roman alphabet such as Arabic, Chinese, Greek, Russian, Hebrew or Japanese (and other similar non-Roman alphabets).

5.5. The Lessee and/or its authorised driver can only be a person who is at least 23 years old and has at least 2 years of uninterrupted driving experience in a similar type of vehicle.

5.6. If more than one person will drive the vehicle during the Rental agreement period, all of them must be registered in a handover protocol and authorised by VanBaltic. This means that all persons must present a valid international driving licence and an eID or passport. In this respect, all these persons are jointly and severally liable for the damages suffered by VanBaltic.

5.7. Unauthorised drivers are not allowed to drive the vehicle. A breach of these provisions shall entitle VanBaltic to terminate the Rental agreement immediately.

5.8. In the case of use of an unauthorised driver of a vehicle, neither VanBaltic insurance nor any other services related to the insurance event arising from these Terms and Conditions shall be available to the Lessee.

5.9. A pet (one small to medium-sized dog) is allowed to be brought along on the journey, subject to prior notification to VanBaltic, specification in the online booking system and a one-time service fee of EUR 79 per pet.

5.10. If you are travelling with your dog, it is important that the interior, upholstery and sleeping area of the dog are well protected from dirt and debris. Dogs are not allowed in the pop-up roof bed. The Lessee is also always liable for any damage to the inside or outside of the vehicle caused by the dog’s bad behaviour, habits and/or lack of hygiene. The fee for the dog is not a cleaning fee. If the fee for the dog is not booked before a trip and we notice or detect the unauthorised transportation of pets of any kind, it will be a violation of our terms and conditions for which VanBaltic is entitled to apply a penalty in the amount of EUR 500.

6.1. Within the framework of the Rental agreement the Lessee is allowed to travel to Latvia, Lithuania, Estonia, Austria, Albania, Andorra, Belgium, Bulgaria, Bosnia and Herzegovina, the Czech Republic, Denmark, France, Greece, Croatia, Italy, Ireland, Iceland, Cyprus, the United Kingdom, Liechtenstein, Luxembourg, Malta, Monaco, Macedonia, Norway, the Netherlands, Portugal, Poland, Romania, Spain, Finland, Slovakia, Slovenia, Serbia and Montenegro, San Marino, Switzerland, Hungary, Germany, the Vatican City, Sweden.
In the case of any questions or doubts, the Lessee is obliged to contact VanBaltic.

6.2. Travel is strictly forbidden to Turkey, Russia, Belarus, Ukraine, Morocco, Tunisia, and all other non-EU countries within geographical Europe.

6.3. The list of countries covered and admissible for travel may be extended by agreement of the Parties, by means of a written agreement containing the necessary terms and conditions.

6.4. The Lessee is personally responsible for familiarising themselves with the laws and regulations of the country (including the country they are travelling through) to which they are travelling, in particular traffic laws (road tolls, etc.). This also applies to the presence of appropriate equipment and the conformity of the vehicle’s technical specification. The Lessee shall be liable to VanBaltic for any breach of these obligations. In the event that VanBaltic, as the owner of the vehicle, receives claims from third parties, e.g., regarding unpaid tickets, fines, administration costs, these will be transferred to the Lessee and the Lessee will be fully responsible for the immediate fulfilment of these obligations.

7.1. VanBaltic hands over to the Lessee the vehicle, its registration documents and a set of keys at the handover place agreed between the Parties, fit for driving, fully filled with fuel and other necessary fluids, inspected, and clean inside and out. The keys shall only be handed over to the Lessee if all payments under the Rental agreement, including for any additional accessories, equipment or services, have been paid and the security deposit has been paid in full in accordance with the procedure and to the extent set out in these Terms and Conditions. If the above conditions are not met, VanBaltic reserves the right to refuse the delivery of the vehicle to the Lessee, terminate the concluded Rental agreement, if any, retaining the full amount of the paid funds.

7.2. The Lessee is obliged to inspect the vehicle before picking it up. After the vehicle has been inspected, VanBaltic and the Lessee shall sign a vehicle handover protocol including all obvious and detectable defects and discrepancies, as well as odometer and mileage readings, general and visual condition and cleanliness of the vehicle. Defects which are brought to the attention of VanBaltic by the Lessee after the signing of the Handover protocol shall not be recognised by VanBaltic as justified and existing at the time of handover of the vehicle.

7.3. In some cases, bike racks may be installed on the vehicle without being specifically booked by the Lessee. In such cases, the Lessee shall have no right to request and VanBaltic shall have no obligation to dismantle the bike racks.

8.1. The right to use the vehicle expires at the end of the rental period set out in the Rental agreement. If the Lessee continues to use the vehicle after the expiry of the agreed Rental agreement, the terms and conditions of the concluded Rental agreement shall apply to this legal relationship.

8.2. If the return time is not respected, the Lessee shall pay VanBaltic a penalty of EUR 50 for the first hour, two average nightly rental prices for a delay between 1 hour to 24 hours, three average nightly rental prices for a delay of more than 24 hours.
If the delay causes damage to the next Lessee or VanBaltic, the Lessee will be additionally liable to compensate for the resulting damage.

8.3. The Lessee is obliged to return the vehicle to VanBaltic at the end of the rental period with a full tank of fuel and clean. The salon and interior of the vehicle must be cleaned, wiped and washed. The exterior of the vehicle must be washed. The vehicle must be returned at a pre-agreed return date and time. Upon return of the vehicle, the Lessee shall hand over to VanBaltic the vehicle registration certificate, keys and other documentation, if any, that was handed over to the Lessee upon receipt of the vehicle.

8.4. If the interior cleaning service was not requested when the vehicle was booked and the Lessee does not return the vehicle as clean as it was when it was picked up, the Renter will be charged an interior cleaning fee of at least EUR 100 or more, depending on the amount of work required to clean the vehicle. If the exterior of the vehicle is extremely dirty, a one-time exterior wash fee of EUR 20 might be applied. If the Lessee does not return the vehicle with a full fuel tank, VanBaltic will charge a penalty. The amount of the penalty depends on the amount of fuel consumed: EUR 55 for up to 25% of the tank used, EUR 110 for up to 50% of the tank, EUR 165 for up to 75% of the tank, and EUR 220 for up to 100% of the tank. If the toilet tank is not emptied or the toilet is dirty, a penalty of EUR 80 will be charged. If the dirty water tank is not emptied, a penalty of EUR 80 applies.

8.5. Upon return of the vehicle, the vehicle, its accessories and equipment shall be inspected by a VanBaltic representative in the presence of the Lessee and the Parties shall sign a return protocol recording all discrepancies or damage found, if any. If, during the inspection, damage is found which is not specified in the handover protocol, it is presumed that the Lessee is responsible for the damage, unless the Lessee proves that the damage was already present when the vehicle was handed over to him/her. If hidden damage to the vehicle is found which was not objectively detectable at the time of inspection, VanBaltic will send a claim to the Lessee within 14 days, accompanied by photographs or other evidence confirming the existence of the hidden damage and the Lessee will be obliged to pay the amount of the claim immediately.

8.6. If during the drop-off of the vehicle there are bad weather conditions (heavy rain or snow), it is dark outside or the vehicle is dirty, VanBaltic reserves the right to accept vehicles for inspection the following day. In such cases, the Lessee shall, if possible, participate in the vehicle inspection personally on site or remotely via video call. If the Lessee is not present at the time of inspection, VanBaltic will prepare a drop-off protocol and send it together with photographs, if any damage is found, to the e-mail address provided by the Lessee. If no damage is found, the security deposit will be returned to the Lessee within 7 working days from the time of return of the vehicle.

8.7. If the Lessee fails to return the vehicle, its registration documents or vehicle keys to VanBaltic at the end of the rental period specified in the Lease agreement, even if it is not his/her fault, VanBaltic shall have the right to charge the Lessee a penalty as compensation for unlawful use of the vehicle in the amount of double the contractual rental price for each night of delay. The above tariff applies until the vehicle, its registration documents or its keys are returned to VanBaltic. In addition, VanBaltic reserves the right to claim repayment damages for a breach of obligations in regard to third parties or loss of profits.

8.8. If the Lessee fails to report the late return and the reasons for it, VanBaltic has the right to file a complaint with the relevant authorities, including alleging theft or misappropriation of the vehicle, etc.

8.9. If the vehicle is returned earlier, the Lessee shall not be entitled to a refund of any part of the Rental price paid.

8.10. For the early return of vehicles to the station or in the vicinity of the station before the return protocol has been signed, after which the vehicle has been fully returned to VanBaltic jurisdiction, the Lessee assumes all risks and costs incurred, if any, and VanBaltic assumes no liability whatsoever for any damage caused to the vehicle.

8.11. In the event of damage to the vehicle caused by the action or inaction of the Lessee, after which the vehicle is unusable for further travel and is left for repairs and the Lessee leaves the specific country, leaving the vehicle for repairs, the Lessee shall bear all transportation costs associated with returning the vehicle back to Latvia.

8.12. Any complaint relating to the vehicle or the fulfilment of the Rental agreement in general shall be submitted to VanBaltic by e-mail. In the complaint the Lessee must set out the reasons and circumstances on which the complaint is based and attach evidence (e.g., photos, videos, etc.) to substantiate these circumstances.

9.1. In the event of a road traffic accident, the Lessee is obliged to fill in the European Accident Statement form, photograph the damage and report it to VanBaltic as soon as possible by calling +371-27006162 or writing to [email protected]. In the event of an accident involving a third party or their property, the Lessee must also call the relevant national police and file a police report (complaint) with them, informing them of the circumstances of the accident. Failure to do so will result in the application of a contractual penalty in the amount of EUR 1000 and the repair or damages being borne in full by the Lessee, without any claim for insurance compensation for the damage caused.

9.2. If during the Rental agreement period the vehicle suffers damage which did not exist at the time of handover of the vehicle and which was not reflected (recorded) in the handover protocol and about which the Lessee did not inform VanBaltic at the time of its occurrence, on the basis of which insurance companies refuse to pay insurance claims, all costs of repair of the vehicle shall be borne by the Lessee unless he/she proves that such damage already existed at the time of handover of the vehicle.

9.3. The following insurance coverage is included in the Rental price of the vehicle:
9.3.1. mandatory land transport owners’ liability insurance (OCTA);
9.3.2. voluntary ground vehicle insurance (CASCO) in the case of damage with a deductible according to the chosen by the Lessee. Damage to the vehicle’s glass, awning, pop-up roof/tent, chassis, equipment, accessories, or interior is not insured and the Lessee assumes full material responsibility for any damage caused;
9.3.3. voluntary ground vehicle insurance (CASCO) in the case of total loss with the Lessee’s deductible of 15% of the value of the vehicle;
9.3.4. voluntary ground vehicle insurance (CASCO) in the case of robbery and theft with the Lessee’s deductible of 15% of the value of the vehicle, if the Lessee immediately returns the original ignition keys and registration certificate of the vehicle to VanBaltic. In the event of theft of the vehicle, if the Lessee is unable to immediately return the original ignition keys and/or registration certificate to VanBaltic, the Lessee shall reimburse VanBaltic for the full value of the vehicle and its accessories;
9.3.5. roadside assistance without the Lessee’s deductible, with a maximum cover of up to EUR 500 per event.

9.4. The amount of the security deposit is without prejudice to the amount of any claim for damages.

9.5. Damage to the vehicle’s glass, awning, pop-up roof and tent, chassis, equipment, accessories, or interior is not insured and the Lessee assumes full material responsibility for any damage caused.

9.6. If the Lessee has caused damage to the vehicle, its equipment and accessories due to improper use or negligent behaviour (e.g., under the influence of alcohol, drugs or psychotropic substances) or by not respecting the width and/or height of the carriageway, or due to improper loading of the vehicle beyond its gross vehicle weight or overloading of the engine or driving with insufficient oil or coolant level or insufficient tyre pressure or driving on unsuitable roads – the costs shall be borne 100% by the Lessee. For non-compliance with the vehicle’s technical operation regulations, the Lessee shall pay VanBaltic a penalty of EUR 500. 

9.7. Damage to tyres and rims. Damage to tyres and rims during the rental period is the responsibility of the Lessee, unless it can be proven that the tyre or rim damage existed before the vehicle was handed over or if this risk has been reduced or excluded from the Lessee’s liability in the context of a purchased carefree package . The cost of towing services or tyre fitting shall not be borne by the Lessee if the roadside assistance service specified in the rental documents is used. The cost of materials, such as tyres, must be borne by the Lessee. The Lessee is not entitled to replace the damaged wheel personally and must use the roadside assistance service. Any damage to the tyres of the vehicle found during the return, which was not specified in the handover protocol, must be reimbursed by the Lessee in the amount of the price of a new tyre.

9.8. Damage to glass. Cracks in the vehicle’s glass caused by stone chips or other objects of any kind, which were not specified in the vehicle’s handover protocol, are the sole responsibility of the Lessee. In the case of damage to glass, a security deposit will be withheld. If the amount of the security deposit is insufficient for the purchase and replacement of new glass, the Lessee shall be obliged to pay VanBaltic the remaining amount.

9.9. In the case of incorrect filling of the tanks, e.g., water in the diesel tank or diesel in the water tank, which may cause significant damage to the vehicle and/or danger to human health, the Lessee must call for roadside assistance. Further operation of the vehicle in such cases is strictly prohibited. All necessary steps to ensure that the incorrect fluid is completely replaced with the correct fluid before the vehicle is put into service, including the replacement of all equipment where the incorrect fluid may have accumulated (e.g., tanks, pumps, taps, pipes, etc.) must be carried out exclusively at a VW Authorised Dealer Service Centre. All costs related to the replacement of fluids and necessary equipment shall be borne by the Lessee. The Lessee is also responsible for any other damage to the vehicle and its accessories resulting from the
use of incorrect or inappropriate fluids.

9.10. The Lessee is responsible for damage to the vehicle’s engine caused by inadequate oil and/or coolant levels. The Lessee is obliged to regularly check the compliance of the oil level, coolant level, tyre pressure, as well as the condition of tyres before commencing the journey and during the journey. The inspection must be carried out as often as necessary to prevent any damage. Any damage to the vehicle resulting from non-compliance with the above conditions will be borne entirely by the Lessee. For non-compliance with the vehicle’s technical operation regulations, the Lessee shall pay VanBaltic a penalty of EUR 500.

9.11. A price list for typical damage to the vehicle and its equipment is available on request at the station (e.g., broken table, damaged foldable awning, tyre, windscreen, etc.).

9.12. Damage to the awning. To avoid possible damage to the awning, it should be noted that the awning must not be spread out in strong winds or rain and must never be left unattended. The use of automated car washes is prohibited. If the awning is damaged, the Lessee shall bear the costs of purchasing and installing a new awning.

9.13. For all major damage, damage that prevents the return of the rented vehicle and its further use, payment will be charged on the basis of the repair cost estimate prepared by the vehicle dealer’s company.

9.14. In the case of damage that prevents the Lessee from continuing his/her journey, the VanBaltic designated assistance service must be called. In addition, VanBaltic must be consulted to agree on the further resolution of the situation if the damage cannot be repaired within 1 day. In such cases VanBaltic only undertakes to reimburse the Lessee for the costs agreed in writing in advance within the scope of the roadside assistance insurance programme.

9.15. The insurance does not cover damage to the vehicle caused by using railway transport. All costs for damage caused in this respect to the relevant means of transport shall be borne by the Lessee and VanBaltic shall be notified of the damage caused to
the relevant means of transport.

9.16. The Lessee is obliged to immediately notify VanBaltic of any damage to the vehicle, its facilities or equipment. The contractual penalty for non-compliance is EUR 1000.

10.1. The Lessee shall pay VanBaltic the rental price specified in the Rental agreement. The length of the Rental period affects the rental price.

10.2. The Rental price includes the vehicle’s standard equipment and facilities, as well as the insurance cover and roadside assistance included in these Terms and Conditions. The price published at www.vanbaltic.com includes VAT (21%) at the time of conclusion of the Agreement. Technical assistance is provided 24/7.

10.3. The Rental price must be paid at the time of booking the vehicle on the VanBaltic website www.vanbaltic.com using one of the online payment methods. The full rental price is payable at the time of booking, regardless of the number of days remaining until the start of the rental period.

10.4. Discounts, if allocated, do not add up.

10.5. A one-time service charge of EUR 79 is payable in respect of each Rental price payment event and is payable with the Rental price.

10.6. The Rental price shall also include mandatory land transport owners’ liability insurance OCTA and CASCO insurance in respect of the following insured events indicated in these Terms and Conditions: By agreement of the parties, for an additional fee, the number of insured events and cover may be increased or the liability may be reduced.

10.7. The Lessee is responsible for the cost of fuel, windscreen washer fluid and engine oil top-ups, as well as any cleaning of vehicle interior that may be required throughout the rental period.

10.8. Additional services and extras can be booked at an additional cost, according to the price list for additional services and extras.

10.9. Any costs not explicitly included in the total rental price are to be borne by the Lessee. This includes in particular any taxes, fuel costs, parking fees, camping fees and other fees or transport costs such as ferry or train fares.

10.10. The electronic invoice is sent to the Lessee by e-mail after the end of the rental period, when all costs and expenses related to the Rental agreement are known and calculated.

11.1. If the Customer cancel a binding booking, the following cancellation conditions apply, depending on the time of the declaration of withdrawal:

11.1.1. If cancelled 0 to 48 hours before the agreed start of the rental period, the full total rental price including extras must be paid to VanBaltic. There will be no refund or issue of a voucher.

11.1.2. In the event of cancellation between 48 hours and 60 days before the agreed start of the rental period, 30% of the total amount must be paid to VanBaltic as cancellation fee and 70% will be issued to the Customer as a cancellation voucher. A rebooking is only possible in exceptional cases and subject to availability and fee.

11.1.3. If the renter has chosen a carefree package Gold at the time of booking and withdraws between 48 hours and 60 days before the agreed start of the rental period, the cancellation is free of charge and the tenant receives a cancellation voucher for the total amount or can rebook the total rental price to another period.

11.1.4. If the cancellation is made at least 60 days before the agreed start of the rental period, the cancellation is free of charge and the Lessee will be reimbursed for all payments made up to that point.

11.2. If the Lessee has paid the rental price in whole or in part with a cancellation voucher or gift voucher, he will receive a cancellation voucher only in the amount of the money value paid in.

11.3. In the event of a rebooking at a higher total rental price, the Lessee must pay the difference. If the rental price is lower, the Lessee will receive a cancellation voucher for the difference

11.4. Equipment already booked cannot be cancelled. The cost of equipment, such as drone, bicycle racks or a portable toilet, shall not be refunded in the event of cancellation.

11.5. The following conditions apply to the cancellation vouchers:

11.5.1. They are valid for 1 year from the date of issue.

11.5.2. After cancellation of a booking paid for with a cancellation voucher, the expiry date of the original cancellation voucher applies to the cancellation voucher subsequently issued.

11.5.3. A cash payment of the voucher value is not possible.

11.5.4. The prices and T&Cs current at the time the booking is made apply; there is no entitlement to the original rental price.

11.5.5. Resale or transfer of the cancellation vouchers are not permitted.

11.6. If the booked vehicle is not picked up at the time agreed between the Parties the whole rental price will be retained by VanBaltic. If the Rental price has not yet been paid, VanBaltic reserves the right to claim damages, in which case the amount of damages shall be equivalent to the amount of the agreed Rental price. In such cases, no discounts of any kind will be applied to the Rental price.

11.7. If the vehicle is returned early before the agreed return date or time, the Lessee shall pay the full rental price set out in the Rental agreement.

11.8. The Customer has the right to request a change to the booking already made. VanBaltic considers each such request on a case-by-case basis. After assessing all the circumstances and possibilities, we provide the Customer with an answer as soon as possible. In the case that the requested changes to the booking are possible and confirmed by VanBaltic, a new booking confirmation will be sent to the Customer’s e-mail address. For each such change to the booking, the Lessee shall pay VanBaltic an administration fee of EUR 30.

12.1. In order to secure VanBaltic’s potential claims arising out of the rental, the Lessee shall pay VanBaltic a security deposit of EUR 1200. The security deposit must be paid by credit card before pickup at the latest. The security deposit must be paid by
credit card issued to the Lessee. Only VISA or MasterCard credit cards are accepted by VanBaltic. The vehicle will not be handed over to the Lessee without the payment of a security deposit. The Lessee has the possibility to reduce the amount of the security deposit by selecting one of VanBaltic’s carefree packages, if available, when booking the vehicle on VanBaltic’s website online.

12.2. The security deposit shall be refunded within seven working days from the date of return of the vehicle by means of a non-cash transfer to the account of the Lessee’s credit card used to pay the security deposit, provided that the vehicle is returned in the condition specified in the Rental agreement and the handover protocol, is not damaged and there are no current debts arising from the Rental agreement (including fines, penalties, hidden defects and damage, etc.). VanBaltic shall be entitled to withhold and apply the Security deposit to discharge any obligations of the Lessee under the Rental agreement.

12.3. If the GPS tracking system reports exceeding the maximum allowed speed by more than 20 km/h due to possible penalties and speeding tickets, VanBaltic might have to hold the deposit for up to 30 days.

12.4. In the event of an accident or damage to the vehicle, the entire amount of the Lessee’s security deposit shall remain at VanBaltic’s disposal until the fault and/or the extent of the expenses is ascertained. The same applies if the amount of the damage requires an expert’s report or other actions without which it is impossible to establish the exact amount of the damage (e.g., purchase of parts, cost of work, etc.).

12.5. When booking and purchasing a carefree package , in the event of the occurrence of insured risks, the extent of the Lessee’s deductible is limited to the amount of the selected carefree package; the Lessee shall not be liable for any other type of damages, unless circumstances arise and are established under the existence of which the insurance company refuses to pay compensation and which are based on the Lessee’s
unlawful conduct.

13.1. VanBaltic shall hand over the vehicle to the Lessee in a technically perfect condition, ready for use and prepared for driving.

13.2. The vehicle is handed over to the Lessee clean inside and out. Vehicles must not be washed in automated car washes. Hand washing by this type of car wash service or self-service car wash is an alternative to vehicle washing.

13.3. The exact technical and visual condition of the vehicle shall be recorded in the handover and return protocols and these protocols shall form an integral part of the Rental agreement.

13.4. If, during the Rental agreement period, the vehicle requires repairs to maintain it in a roadworthy and road-safe condition under the warranty of the Mobility Programme, the repairs may be carried out using the services of an authorised VW dealer.

13.5. If the Lessee discovers any defects in the vehicle which significantly limit its usability and the vehicle is in need of repair, the Lessee shall immediately notify VanBaltic thereof. If the defects cannot be remedied as soon as possible, both Parties
shall have the right to terminate the Rental agreement immediately. In such a case, the Lessee is obliged to pay the rental price for the period until the defect occurred, according to the agreed amount.

13.6. In the event of damage to the vehicle that prevents the Lessee from continuing on
the planned journey, VanBaltic shall provide emergency management services.

14.1. The Lessee is obliged to use the vehicle in as considerate manner as possible and in accordance with the intended use and purpose of the vehicle. Before using the vehicle, the Lessee is obliged to check that the vehicle is in general roadworthy condition, has sufficient engine oil level, AdBlue level, coolant level, brake oil level and tyre pressure. If non-compliance is found, appropriate measures must be taken, such as topping up the engine oil to the required level. This includes the suitability of the engine oil to be filled. The engine oil specification can be found in the vehicle documentation overview table. It is strictly forbidden to fill engine oil that is not of the correct specification.

14.2. In the case of incorrect fuel or engine oil, the Lessee is responsible for the costs incurred in towing the vehicle and/or repairing the damage. The Lessee must pay attention to the warning lights on the dashboard and take the necessary measures in accordance with the instructions for use. In case of doubt, the Lessee shall contact VanBaltic.

14.3. The Lessee, as well as the authorised driver(s) designated by the Lessee, has the exclusive right to drive the vehicle. It is strictly forbidden to transfer the vehicle to third parties or to entrust its driving to persons who are not indicated as authorised drivers of the vehicle, unless VanBaltic has given its written consent.

14.4. The Lessee shall immediately notify VanBaltic of any defects, damage, accidents involving the vehicle, theft of the vehicle or its equipment and accessories, total loss, etc., during the entire rental period. If the vehicle is stolen, the Lessee must call the police of the relevant country and immediately notify VanBaltic, providing full and complete information and documentation. Vehicle keys and registration documents, if not stolen or lost, must be returned to VanBaltic as soon as possible together with a copy of the application form addressed to the police and marked as received.

14.5. The Lessee is obliged to protect the vehicle from possible overloading. Particular attention should be paid to not exceeding the maximum permissible weight (50 kg) on the pop-up roof. The load of the pop-up roof, if the roof is open, cannot exceed 50 kg tolerance. The Lessee undertakes to comply with the traffic regulations of the country concerned. Driving with a closed and secured gas cylinder is only allowed. The vehicle may only be used on public roads.

14.6. It is forbidden to use the vehicle for any inappropriate purpose, in particular:
14.6.1. for participation in racing and similar events;
14.6.2. for vehicle tests or for driving in safety training courses;
14.6.3. for participation in off-road trips;
14.6.4. for the carriage of flammable, toxic or dangerous substances or products in breach of applicable legislation;
14.6.5. on driving school practice runs;
14.6.6. for paid transport services;
14.6.7. for sub-leasing;
14.6.8. for committing customs violations and other crimes, even if the laws of the place where the crime was committed are the only ones that can enforce punishment for committing the respective crime;
14.6.9. for using the vehicle to tow or push another vehicle or trailer, unless this is the total weight stated on the vehicle documents and the rented vehicle is fitted with an appropriate trailer coupling;
14.6.10. for the transporting of live and dead animals. In such cases, the Lessee is responsible for paying all necessary cleaning costs. These costs are calculated according to actual expenditure, but not less than EUR 500;
14.6.11. for the carriage of persons or objects which weigh or in terms of number take up more space than the maximum units or values listed in the vehicle documents;
14.6.12. for the handling and transporting of goods of any kind other than as required for use in the campervan;
14.6.13. for use beyond the rental period as provided for in the Agreement;

14.7. The Lessee acknowledges that he/she will not drive the vehicle if the vehicle is not in a roadworthy condition, in particular, but not limited to, will not drive under the influence of alcohol or other intoxicating substances, or if the Lessee is unfit to drive, for example due to illness or fatigue.

14.8. The Lessee shall ensure that the vehicle is protected against theft in accordance with the vehicle’s technical anti-theft capabilities. The Lessee and the authorised driver must ensure that the vehicle is locked and the anti-theft device, if fitted, is activated whenever the vehicle is parked or left unattended.

14.9. Smoking is strictly prohibited in the vehicle. If you break this rule, we will have to charge you a EUR 500 fine.

14.10. The Lessee is responsible for ensuring that the load is properly secured so that it does not damage the vehicle or endanger its passengers or third parties, life, health or property.

14.11. The Lessee shall be liable to VanBaltic for all consequences arising out of and in connection with the breach of the T&C.

14.12. When using a vehicle with an AdBlue tank, the Lessee must make sure that the AdBlue tank is sufficiently filled throughout the rental period. The Lessee and his/her authorised driver(s) will be held liable if the above obligations are not met. In this regard, the Lessee will be liable for any claims by the authorities or other third parties in the event of failure to refill the AdBlue tank, including fines and environmental damage claims. The Lessee is obliged to check the AdBlue tank regularly and if the warning light starts flashing, make sure the AdBlue tank is filled correctly. VanBaltic will reimburse the Lessee for the cost of filling the AdBlue tank up to a maximum of EUR 20 if the Lessee provides VanBaltic with a properly completed receipt containing VanBaltic’s details, name, registration number, amount. Should the Lessee need to refill the AdBlue tank in excess of EUR 20 during the rental period, said refilling costs in excess of EUR 20 will have to be borne by the Lessee out of personal funds.

14.13. If the vehicle stops due to non-observance of the warning lights and damage to the vehicle is caused as a result, the Lessee is fully responsible for the cost of the damage caused.

14.14. For non-compliance with the vehicle’s technical operation regulations, the Lessee shall pay VanBaltic a penalty of EUR 500 for each established case.

15.1. The handover protocol certifies the quality of the vehicle specified in the Rental agreement. By signing the handover protocol, the Lessee confirms that he/she has checked that the vehicle meets all his/her wishes and needs before signing it.

15.2. The Lessee shall not be entitled to make any claims against VanBaltic for non-compliance of the vehicle with the conditions and requirements of the Rental agreement after the signing of the handover protocol.

15.3. During the Rental agreement period, the Lessee shall promptly notify VanBaltic of any defects or damage to the Vehicle and shall explain in writing and in detail, the causes and circumstances of such defects or damage. Otherwise, a penalty of EUR 1000 will be applied and charged and, in the case of insurance, the Lessee’s liability will not be limited to the selected deductible.

15.4. The vehicle shall be adequately insured against the risks listed in Section 9(3) of the T&C throughout the duration of the Rental agreement. In the event of wilful or grossly negligent acts or omissions, the insurance may be invalid and the Lessee will be liable to pay for any damage caused. The Lessee and the authorised drivers of the vehicle are jointly and severally liable for the damage caused.

15.5. VanBaltic assumes no responsibility for the belongings of the Lessee, his/her companions left in the vehicle upon return.

15.6. In all other aspects and cases not covered by these Terms and Conditions, the statutory provisions on liability and the conditions and grounds for compensation shall apply.

15.7. For traffic offences caused by the Lessee or authorised driver, VanBaltic charges an administration fee of EUR 20 (e.g., excessive speed, unauthorised parking, etc.) or a criminal offence.

15.8. The Lessee is responsible for paying the relevant national taxes for the use of the vehicle in that country. In some countries payment is required in advance; in such cases the Lessee must inform VanBaltic in advance and agree on the specific fees to be paid. The Lessee shall be liable for any non-payment of the fee and shall reimburse VanBaltic for the resulting fine, plus a specific fine administration fee of EUR 20.

15.9. It is the responsibility of the Lessee and his/her passengers to comply with foreign exchange, health, duty, passport, visa, traffic or customs regulations. Any costs that may arise as a result of non-compliance with these rules shall be borne by Lessee.

15.10. In the case of loss of the vehicle registration certificate, ignition keys or number plate, VanBaltic shall charge the Lessee an administration fee of EUR 200 for the restoration or replacement of these items.

15.11. If during the Rental agreement period vehicles belonging to the Lessee are parked on VanBaltic property free of charge, VanBaltic shall not be liable in any way for any damage or theft of such vehicles.

15.12. Neither Party shall be liable for any breach of the Rental agreement resulting from a Force Majeure Event. Force Majeure Event shall mean any civil unrest, revolts, wars, strikes, fires, floods, other natural disasters and other similar circumstances that impede the fulfilment of this Rental agreement and that the Parties could not have foreseen and have no control over.

15.13. The Party affected by force majeure must immediately notify the other Party of this (including all the information about the occurrence and consequences of the force majeure available to the affected Party in such notification) and take all efforts to alleviate the consequences of force majeure. If force majeure delays or prevents the fulfilment of an obligation of a Party, then the time and the deadlines specified for the fulfilment of the affected obligation in this Agreement shall be extended for the time equal to the duration of force majeure.

17.1. A road accident is an accident involving at least one vehicle, resulting in death or personal injury to a person or damage to property or the environment of a natural or legal person, or an accident involving a vehicle in another place where the vehicle can be driven. Other types of accidents are characterised by circumstances and events in which a vehicle, its equipment or accessories are damaged, which are not treated as a road accident. Damage to the vehicle in operation, such as incorrect fuelling, damage to the vehicle caused by a change of speed, damage to the vehicle caused by overloading, damage between towing and towed vehicles or trailers without external action, etc.

17.2. If the Lessee is involved in a traffic accident or otherwise damages the vehicle while using the vehicle, in the case of fire or other incidents, the Lessee shall immediately ensure that the circumstances are recorded by the police if the recording of the circumstances falls under the jurisdiction of the police of the relevant country. This also applies to cases of minor damage to the vehicle, as well as cases for which the Lessee is personally liable without the involvement of third parties. The Lessee shall refrain from acknowledging debts as a result of a traffic accident, unless VanBaltic’s written acceptance of the acknowledgement has been obtained.

17.3. In the event of a road accident, the Lessee must provide VanBaltic with a completed European Accident Statement form (if applicable to the jurisdiction of the country where the accident occurred), including a sketch of the accident. In the event of a road accident, or any other accident involving the vehicle or its equipment, the Lessee must record the names, contact details and addresses of all parties and witnesses involved. If the incident should have been reported and was reported to the relevant national police, the Lessee must also provide the address of the police authority, the name and contact details of the responsible official and the case number, if known.

17.4. If an insured event occurs and no circumstances are established that prevent VanBaltic from receiving insurance indemnity, the Lessee’s liability shall be limited to the payment of the deductible amount specified in the Rental agreement.

17.5. The Lessee shall be liable for and fully indemnify the damages resulting from traffic and other accidents in the following cases:
17.5.1. the vehicle has been driven by a person who is not named in the Rental agreement as the authorised driver of the vehicle,
17.5.2. wilful misconduct or gross negligence,
17.5.3. mishandling of the rental vehicle,
17.5.4. failure to comply with the maximum height and width,
17.5.5. driving the vehicle under the influence of alcoholic, narcotic or other intoxicating substances,
17.5.6. breach(es) of the terms of the Rental agreement.

17.6. In the case of disagreement on the amount of damages, VanBaltic shall set up a Damage assessment panel, which shall include one expert in the relevant field. In the event of reasonable determination of the amount of damage, the cost of preparing the expert’s report shall be borne by the Lessee.

17.7. During the Rental agreement period, the Lessee shall be liable for any damage to the vehicle resulting from improper operation of the vehicle or overloading or other breaches referred to in Section 14 of these Terms and Conditions. The Lessee is also liable for damage caused to the vehicle by fellow passengers or other third parties. In such cases, the Lessee shall have the right of recourse against such persons. The Lessee is also liable if the damage is only discovered after the vehicle has been returned and the return protocol has been signed. In such cases VanBaltic has the burden of proving that the vehicle was not operated by VanBaltic or any other third party and that the damage could not have been detected at the time of vehicle inspection.

17.8. The Lessee or the authorised driver of the vehicle must take all measures necessary to establish the circumstances of the accident involving the vehicle. This includes in particular the obligation to provide detailed answers to questions asked by VanBaltic about the circumstances of the incident, the prohibition to leave the scene of the incident before receiving written acceptance from VanBaltic.

17.9. In the event of a road accident or other damage to the vehicle, VanBaltic will charge the Lessee an administration fee of EUR 100. In the event of deliberate concealment of an accident or other damage, a penalty of EUR 1000 applies.

18.1. If during the Rental agreement period a navigation device in the vehicle’s
equipment system is used by connecting a mobile phone or other device, the Lessee is entitled to store the data from these connected devices in the navigation device in the car. If the Lessee wishes to have the above data deleted upon return of the vehicle, he/she must delete the data from the vehicle system himself/herself. The Lessor is not obliged to delete the data.

18.2. To comply with insurance and VanBaltic safety standards, the vehicle can be equipped with a GPS tracker. If the vehicle is equipped with a GPS device, the Lessee confirms that he/she agrees to the processing of the GPS device data.

18.3. VanBaltic confirms that the purpose of processing and storing the data of the GPS device is only related to the risks of theft or misappropriation of the vehicle and for the purpose of ensuring the fulfilment of the Lessee’s obligations arising from the Rental agreement.

18.4. If the vehicle is equipped with a GPS device, the device shall be considered an integral part of the vehicle and the Lessee shall not be entitled to arbitrarily, without VanBaltic’s written consent, damage, suppress, disable, dismantle or reinstall the GPS device installed in the vehicle in another vehicle.

18.5. If the GPS device stops working, VanBaltic shall notify the Lessee and, if
necessary, repair or replace the GPS device at its own expense. In the event that the GPS device stops working due to the Lessee’s fault, all costs related to the repair or replacement of the GPS device shall be borne by the Lessee.

18.6. The Lessee or the authorised driver of the vehicle may object at any time to their data being used for advertising, market research or public opinion research purposes. In this case, the objection must be sent to: VanBaltic SIA, 7 Upleju Street, Marupe, LV-2167, Latvia, or by e-mail: [email protected] Subject: Objection.

18.7. By signing the Agreement, the Lessee acknowledges that he/she has been
informed that VanBaltic will process and store the Lessee’s personal data for the purpose of risk assessment, verifying the truthfulness of the information provided by the Lessee, customer records, agreement conclusion, and other purposes directly related to the fulfilment of the Rental agreement. The Lessee confirms that he/she agrees to the processing of his/her personal data and is aware of his/her rights as a data subject (including the right to receive information about the processing of his/her personal data; to request the rectification of incorrect, inaccurate or incomplete personal data; to request the erasure of his/her personal data if they are no longer necessary or there is no longer a basis for their use; to request the restriction or termination of the processing of his/her personal data in specific cases; to express his/her point of view). VanBaltic will process and store the Lessee’s personal data until the Lessee has fully fulfilled his/her obligations under the Rental agreement, after
which the Lessee’s personal data will be deleted (except for data that VanBaltic is required to retain in accordance with the requirements of laws and regulations).

18.8. The Lessee agrees that for the purpose of performance of the Rental agreement VanBaltic shall have the right to contact the Lessee by telephone, including sending text messages, making video calls to the telephone number provided by the Lessee, sending e-mails to the electronic e-mail address provided by the Lessee, as well as sending letters to the residential address provided by the Lessee.

19.1. Discount voucher validity date. Unless otherwise specified in the discount voucher, it is redeemable within the time period specified by VanBaltic. VanBaltic has the right to change the validity date of the discount voucher code at any time without notice. All voucher codes can be used at www.vanbaltic.com.

19.2. Gift cards and codes are valid for 12 months from the date of purchase. Validity date of gift cards cannot be extended. Gift cards are available exclusively at www.vanbaltic.com.

19.3. Only one voucher code can be used per booking. Voucher codes cannot be summed up. The voucher code issued by VanBaltic must be used at the time of booking the vehicle, after which it cannot be used.

19.4. Vouchers cannot be sold to other persons.

19.5. Vouchers cannot be exchanged for cash.

19.6. VanBaltic will receive the photos submitted by the participants of the competitions and draws via Facebook, Instagram or e-mail and VanBaltic will be entitled to repost them on its Instagram and Facebook accounts as well as on its website and the participants of the competitions will not be entitled to make any claims in this regard.

20.1. The legal relations between VanBaltic and the Lessee shall be governed
exclusively by the laws of the Republic of Latvia.

20.2. The place of dispute settlement for all legal and natural persons whose place of residence is not in Latvia, as well as for natural persons who have moved abroad after the conclusion of the Rental agreement and whose place of residence or permanent place of residence is unknown at the time of submitting the complaint, is Marupe, Latvia.

20.3. All disputes and disagreements shall be settled by mutual negotiations; if it is not possible to settle the dispute by mutual agreement of the Parties, the dispute shall be submitted to the courts of general jurisdiction of the Republic of Latvia in accordance with the procedure established by the laws and regulations of the Republic of Latvia.

20.4. Rental agreements, and any additional agreements thereto, must be in writing or in electronic format, signed with a secure electronic signature. To waive the requirement of a written form, a written agreement is required which contains a clear and unambiguous indication of the absence of a written agreement. A transcription of the Rental agreement with the text without the original handwritten signature shall be sufficient evidence of VanBaltic’s acceptance that the Rental agreement has been executed.

20.5. If any provision of the Rental agreement or these T&C becomes invalid, this shall not affect the validity of the remaining provisions. Instead, the existing terms and conditions framework shall apply in good faith in accordance with the objective that the Parties sought to achieve in applying the original framework.

A table summarising current service prices, administration fees, penalties and other charges is annexed hereto as an integral part of these Terms and Conditions.

Marupe, 09 August 2023