1. These General terms and conditions for the booking and use of a vehicle (campervan) (hereinafter referred to as “T&C”) apply to all Rental agreements concluded between VanBaltic SIA, as a Lessor, on the one hand, and natural and legal persons (hereinafter referred to as “Customer” or “Lessee”), as the Lessee, on the other hand, unless the Parties have expressly agreed otherwise in the Rental agreement.

2. The T&C shall govern the legal relationship between the Customer and VanBaltic SIA from the time of booking of the vehicle (campervan) until the full performance of the obligations under the Rental agreement.

3. Vehicle booking can be made 48 hours before the start of the rental period, subject to availability during the rental period.

4. The online booking system provides for a maximum rental period of up to 30 days. If the Customer wishes to have a rental period longer than 30 days, the Customer must contact the administration of VanBaltic SIA by e-mail: [email protected] or by phone +371-27006162 and agree on another rental period.

5. For the booking to be valid, the Client must select a vehicle and its equipment on the website www.vanbaltic.com, complete the client form, review and agree to the Terms and Conditions (T&C), and make the payment.

6. After completing the reservation form on the website www.vanbaltic.com and making all necessary payments, the Client will receive a reservation confirmation via the provided email address. This confirmation includes a reference number and a QR code, which serves as proof of the vehicle reservation and must be presented when picking up the vehicle. Additionally, a copy of the Terms and Conditions (T&C) and other rental-related information will be sent to the Client’s email address after the reservation.

7. For the rental agreement to take effect, the Client must agree to the terms and conditions of the agreement and sign the rental contract. The rental contract must be signed before the vehicle is handed over (received).

8. Vehicles are rented solely for private use, such as holiday trips, travel, and similar purposes. It is strictly prohibited to use the vehicles for transporting goods or passengers, carrying cargo, providing commercial services, subleasing, or transferring them to third parties, whether for compensation or free of charge.

9. The Client uses the vehicle at their own risk and organizes their trips independently. All agreements between VanBaltic SIA and the Client must be concluded in writing or electronically with a secure electronic signature. Verbal agreements are not valid.

10. The handover of the vehicle to the Client is documented in the handover protocol, while its return to VanBaltic SIA is recorded in the return protocol. Both protocols must be completed, mutually signed, and are considered an integral part of the Rental Agreement.

Customer – A person who has booked the vehicle on the website www.vanbaltic.com.

Booking – Action performed by the Customer on the website www.vanbaltic.com to book the vehicle and it includes payment of the rental price and other charges, if any, imposed and agreed.

Rental agreement – Document signed by the Parties for the handover of the vehicle to the Lessee, which regulates the legal relations between the Parties.

Lessor – The legal entity specified in the Special terms and conditions of the vehicle’s Rental agreement, which has jurisdiction (ownership or use) over the vehicle that is handed over to the use by the Lessee based on the Rental agreement.

Lessee – The natural or legal person specified in the Special terms and conditions of the Rental agreement who, based on the Rental agreement, acquires the right to use the vehicle, its equipment and accessories.

Party/Parties – The parties to the Agreement (Lessor and Lessee) as defined in the Rental agreement

Vehicle – Camper or campervan specified in the Special terms and conditions of the Rental agreement and made available by the Lessor for the Lessee’s use in accordance with the terms of the Rental Agreement and the T&C.

Rental price – Fee (payment) for the use of the vehicle, as set out in the Rental agreement, which is payable at the time of booking the vehicle online at www.vanbaltic.com in the manner set out by T&C and subsequently set out in the Rental agreement.

Rental period: defines the period of use of the vehicle specified in the Rental agreement or any agreed variation thereof.

Handover protocol – Written document signed by the Lessor and the Lessee confirming the handover fact of the vehicle to the Lessee’s use, recording the technical and visual condition of the vehicle, additional equipment and rental equipment/items, odometer and fuel readings, at the time of signing the Handover protocol.

Return protocol – Written document signed by the Lessor and the Lessee confirming the fact of return of the vehicle to VanBaltic SIA, recording the technical and visual condition of the vehicle, additional equipment and rental equipment/items, odometer and fuel readings, at the time of signing the Return protocol.

Security deposit – Amount of money specified by VanBaltic SIA to be paid or provided by the Customer to VanBaltic SIA to secure the performance of one’s obligations under the Rental agreement.

Insurance – Acceptance of the possible risk of loss from the insured party.

Insurance event – Event causally related to the insured risk, the occurrence of which is expected to result in the payment of an insurance premium under the insurance agreement, or the end of the insurance term for a life insurance agreement with accumulation of funds, if no event causally related to the insured risk has occurred during the insurance period.

1.1. VanBaltic SIA, a limited liability company registered in Latvia, provides customers with online booking and rental services for recreational vehicles, accessories, camping gear, and sports and leisure equipment through its website, www.vanbaltic.com.

VanBaltic SIA (hereinafter referred to as VanBaltic)

Legal address is:

7 Upleju Street, Marupe, LV-2167, Latvia

Registration number: 40103324654

Tel.: +371-27006162

Email: info@vanbaltic.com

Website: www.vanbaltic.com

1.2. The Rental agreement, the T&C, the Handover protocol, the Return protocol, and the Price list of services and costs signed by the Customer shall together constitute the Rental agreement. Certain provisions of the Rental agreement agreed between the Customer and VanBaltic and executed in writing shall prevail over T&C.

2.1. The Rental agreement shall be deemed to have been concluded upon it being signed by both parties. The Rental agreement must be concluded in writing on paper or electronically, signed with a secure electronic signature.

2.2. The Lessee shall be any individual or entity legally entitled and capable of fulfilling the obligations and duties outlined in this Rental Agreement.

3.1. VanBaltic provides the Lessee with the vehicle selected in the booking. If the vehicle selected at the time of booking is not available at the start of the rental period, VanBaltic has the right to provide an equivalent vehicle (replacement vehicle). If this is not possible, the Lessee will be refunded for all payments received under the booking and the Rental agreement. No other claims of a compensatory nature whatsoever against VanBaltic shall be admissible and shall not exist. At the moment of signing the handover protocol of the replacement vehicle, the Lessee acknowledges that the replacement vehicle is equivalent to the booked one and agrees that he/she is not entitled to claim and receive any further compensation from VanBaltic in this respect.

3.2. VanBaltic reserves the rights to cancel a vehicle booking at any time if the Customer or their authorized driver fails to meet VanBaltic’s safety and security standards. In such cases, VanBaltic will promptly refund all payments received from the Customer for the booking. VanBaltic is not required to provide detailed reasons for the cancellation and may simply state that the safety and security requirements were not satisfied.

3.3. VanBaltic shall be entitled to cancel the Customer’s vehicle booking request if the Customer owes VanBaltic for obligations previously established and within which the Customer has not settled payments with VanBaltic. In such cases VanBaltic shall be entitled to allocate the Customer’s share of the funds paid by the Customer to settle the Customer’s obligations by refunding the Customer for the portion of the funds remaining.

3.4. All vehicles are rented with the necessary documents, including vehicle registration documents, the European accident report form, and mandatory insurance documents. Basic camping and kitchen equipment may be provided free of charge. If the vehicle has a water system, the wastewater tank will be handed over to the Lessee empty. If a toilet is reserved as additional equipment, it will also be provided with an empty tank.

3.5. Depending on the type of vehicle, the Lessee is entitled to rent additional accessories and equipment, the list and prices of which are available on the VanBaltic website. All additional equipment and accessories must be mutually agreed upon in writing, and the received items must be recorded in the delivery and return documents. If the Lessee cancels the agreement or the reserved accessories and equipment prepared for delivery or installed on the vehicle, the renter is obligated to pay VanBaltic the full amount according to the price list.

3.6. The vehicle is handed over to the Lessee with a full tank, unless the handover protocol specifies a different tank capacity. The engine is filled with the correct amount of engine oil. The Lessee must return the vehicle with the same amount of fuel as stated in the handover protocol.

4.1. The rental period begins when the vehicle is handed over to the Customer at the agreed time and ends upon its return to VanBaltic at the specified location and time outlined in the rental agreement or handover protocol. The rental price is calculated per overnight stay. Unless otherwise agreed, vehicle handover on the rental start date occurs between 2:00 p.m. and 6:30 p.m., while the return on the rental end date takes place between 8:00 a.m. and 11:00 a.m.

A few days before the rental period begins, VanBaltic staff will confirm the exact time slot for vehicle pickup. The Lessee may request specific pickup or return times, which will be accommodated if technically feasible and subject to availability. Approved requests may incur an additional fee. Early pickup or late return can also be arranged for an additional rental fee, subject to availability.

The minimum rental period is 3 nights. 1 night is interpreted as a calendar night. VanBaltic reserves the right to set a different minimum rental period if necessary.

4.2. For late return of the vehicle, Lessee will be charged a penalty.

4.3. Early termination of the Rental agreement is excluded under standard circumstances. The above does not apply to the rights of VanBaltic to terminate the Rental agreement immediately if the Lessee grossly violates the terms and conditions of the Rental agreement, endangers the vehicle, his/her own or other persons’ health or life.  The circumstances necessary for unilateral termination of the Rental agreement are usually the result of unlawful acts of the Lessee referred to in Section 14, but VanBaltic shall be entitled to terminate the Rental agreement in other cases, as well as in cases where such a right arises under the provisions of the Civil Code.

4.4. If the Lessee has any specific requirements to be fulfilled with regard to the vehicle equipment (e.g., winter tires are required in September), he/she must inform VanBaltic well in advance. Each such request will be considered on a case-by-case basis as to its feasibility. VanBaltic will make every effort to comply with these specific requirements; however, VanBaltic reserves the right to waive these requirements if, for technical reasons, this is not possible or is too burdensome. Failure to comply with these specific requirements shall not affect the validity of the Rental agreement.

5.1. Before picking up the vehicle, the Lessee must present:

5.1.1. a valid international driving license (Category B),

5.1.2. a valid means of payment (credit card),

5.1.3. a valid identity card (electronic identification card (eID)) or passport.

5.2. If the Lessee cannot provide any of the above documents upon pick up of the vehicle, VanBaltic has the right to refuse the conclusion of the Rental agreement, retaining the Rental price paid by the Lessee. In such cases, the Lessee shall not be entitled to make any claims against VanBaltic. The Lessee shall reimburse VanBaltic for all costs incurred in preparation for the execution of the Rental agreement.

5.3. The vehicle may only be driven by the Lessee or his/her additional authorized driver specified in the Rental agreement.  The Lessee shall be personally liable for all damages incurred to VanBaltic as a result of the acts or omissions of the authorized driver(s).

5.4. Drivers must have a valid international driving license.  An official translation of the driving license in Latvian or English must be provided if the license is issued in a non-Roman alphabet such as Arabic, Chinese, Greek, Russian, Hebrew or Japanese (and other similar non-Roman alphabets).

5.5. The Lessee and authorized driver can only be a person who is at least 23 years old and has at least 2 years of uninterrupted driving experience in a similar type of vehicle.

5.6. If more than one person drives the vehicle during the Rental agreement period, all of them must be registered in a Rental agreement and authorised by VanBaltic. This means that all persons must attend at handover and present a valid international driving licence and an eID or passport. In this regard, all such persons are jointly and severally liable for any damages caused to VanBaltic.

5.7. Unauthorised drivers are not allowed to drive the vehicle. A breach of these provisions shall entitle VanBaltic to terminate the Rental agreement immediately.

5.8. In the case of use of an unauthorised driver of a vehicle, neither VanBaltic insurance nor any other services related to the insurance event arising from these Terms and Conditions shall be available to the Lessee.

5.9. A pet (one small to medium-sized well-behaved dog) is allowed to be brought along on the journey, subject to prior notification to VanBaltic, and if it is duly booked online and a dog fee is paid.

5.10. If you are travelling with your dog, it is important that the interior, upholstery and sleeping area of the dog are well protected from dirt and debris. Dogs are not allowed in the pop-up roof bed. The Lessee is also always liable for any damage to the inside or outside of the vehicle caused by the dog’s bad behaviour, habits and/or lack of hygiene. The fee for the dog is not a cleaning fee. If the fee for the dog is not booked before a trip and we notice or detect the unauthorised transportation of pets of any kind, it will be a violation of our terms and conditions for which VanBaltic is entitled to apply a penalty in the amount of EUR 500.

6.1. Within the framework of the Rental agreement the Lessee is allowed to travel to Latvia, Lithuania, Estonia, Austria, Albania, Andorra, Belgium, Bulgaria, Bosnia and Herzegovina, the Czech Republic, Denmark, France, Greece, Croatia, Italy, Ireland, Iceland, Cyprus, the United Kingdom, Liechtenstein, Luxembourg, Malta, Monaco, Macedonia, Norway, the Netherlands, Portugal, Poland, Romania, Spain, Finland, Slovakia, Slovenia, Serbia and Montenegro, San Marino, Switzerland, Hungary, Germany, the Vatican City, Sweden.

In the case of any questions or doubts, the Lessee is obliged to contact VanBaltic.

6.2. Travel is strictly forbidden to Turkey, Russia, Belarus, Ukraine, Morocco, Tunisia, and all other non-EU countries within geographical Europe

6.3. The list of countries covered and admissible for travel may be extended by agreement of the Parties, by means of a written agreement containing the necessary terms and conditions.

6.4. The Lessee is personally responsible for familiarising themselves with the laws and regulations of the country (including the country they are travelling through) to which they are travelling, in particular traffic laws (road tolls, etc.). This also applies to the presence of appropriate equipment and the conformity of the vehicle’s technical specification. The Lessee shall be liable to VanBaltic for any breach of these obligations. If VanBaltic, as the owner of the vehicle, receives claims from third parties, e.g., regarding unpaid tickets, fines, administration costs, these will be transferred to the Lessee and the Lessee will be fully responsible for the immediate fulfilment of these obligations.

7.1. VanBaltic hands over to the Lessee the vehicle, its registration documents and a set of keys at the handover place agreed between the Parties, fit for driving, fully filled with fuel and other necessary fluids, inspected, and clean inside and out. The keys shall only be handed over to the Lessee if all payments under the Rental agreement, including for any additional accessories, equipment or services, have been paid and the security deposit has been paid in full in accordance with the procedure and to the extent set out in these Terms and Conditions. If the above conditions are not met, VanBaltic reserves the right to refuse the delivery of the vehicle to the Lessee, terminate the concluded Rental agreement, if any, retaining the full amount of the paid funds.

7.2. The Lessee is obliged to inspect the vehicle before picking it up. After the vehicle has been inspected, VanBaltic and the Lessee shall sign a vehicle handover protocol including all obvious and detectable defects and discrepancies, as well as odometer and mileage readings, general and visual condition and cleanliness of the vehicle. Defects which are brought to the attention of VanBaltic by the Lessee after the signing of the Handover protocol shall not be recognised by VanBaltic as justified and existing at the time of handover of the vehicle.

8.1. The vehicle must be returned at a pre-agreed return date and time. Upon return of the vehicle, the Lessee shall hand over to VanBaltic the vehicle registration certificate, keys and remotes. The Lessee rights to use the vehicle expires at the end of the rental period set out in the Rental agreement. If the Lessee continues to use the vehicle after the expiry of the agreed rental period in Rental agreement, the terms and conditions of the concluded Rental agreement shall apply to this legal relationship.

8.2. If the vehicle is not returned at the agreed time, the Lessee shall pay a penalty as follows:

For the first delayed hour – €50.

For delays from 1 to 24 hours – double regular one night rental fee.

For delays exceeding 24 hours – triple regular rental fee for each delayed 24 hours.

If the delay causes losses to the next renter or VanBaltic, the Lessee must additionally compensate for all such losses. Penalties are applied until the vehicle, documents, and keys are returned to VanBaltic. Furthermore, VanBaltic reserves the right to claim compensation for any third-party claims or loss of profit resulting from the Lessee’s failure to fulfill their obligations.

8.3. The Lessee is obliged to return the vehicle to VanBaltic at the end of the rental period in the same state of cleanliness as it was during a handover. The interior of the vehicle must be cleaned, wiped and washed, free from Lessee belongings. The exterior of the vehicle must be washed, and free from mud, dirt and insects.

If vehicle interior cleaning services were not booked and paid for at the time of reservation, and the Lessee does not return the vehicle in the same clean condition as it was received, an interior cleaning fee will apply. The fee is determined based on the amount of work required and can range from 60 EUR to 200 EUR.

If the vehicle’s exterior is excessively dirty, an additional one-time exterior cleaning fee 20 EUR will be charged.

8.4. The Lessee is obliged to return the vehicle to VanBaltic at the end of the rental period with a full tank of fuel. If the vehicle is not returned with a full fuel tank, a penalty fee will apply based on the amount of fuel used:

EUR 55 if the tank is used up to 25%,

EUR 110 if the tank is used up to 50%,

EUR 165 if the tank is used up to 75%,

EUR 220 if the tank is empty.

8.5. The Lessee is obliged to return the vehicle with an empty and clean water tanks and toilet. If the toilet tank is not emptied or the toilet is dirty, a penalty fee of 80 EUR will be applied. The same fee applies if the grey water tank is not emptied.

8.6. Upon return of the vehicle, the vehicle, its accessories and equipment shall be inspected by a VanBaltic representative in the presence of the Lessee and the Parties shall sign a return protocol recording all discrepancies or damage found, if any.

8.7. If, during the inspection, damage is found which is not specified in the handover protocol, it is presumed that the Lessee is responsible for the damage, unless the Lessee proves that the damage was already present when the vehicle was handed over to him/her. If hidden damage to the vehicle is found which was not objectively detectable at the time of inspection, VanBaltic will send a claim to the Lessee within 14 days, accompanied by photographs or other evidence confirming the existence of the hidden damage and the Lessee will be obliged to pay the amount of the claim immediately.

8.8. If during the drop-off of the vehicle there are bad weather conditions (heavy rain or snow), it is dark outside or the vehicle is dirty, VanBaltic reserves the right to accept vehicles for inspection the following day. In such cases, the Lessee shall, if possible, participate in the vehicle inspection personally on site or remotely via video call. If the Lessee is not present at the time of inspection, VanBaltic will prepare a drop-off protocol and send it together with photographs, if any damage is found, to the e-mail address provided by the Lessee. If no damage is found, the security deposit will be returned to the Lessee within 7 working days from the time of return of the vehicle.

8.9. If the Lessee fails to report the late return and the reasons for it, VanBaltic has the right to file a complaint with the relevant authorities, including alleging theft or misappropriation of the vehicle, etc.

8.10. If the vehicle is returned earlier, the Lessee shall not be entitled to a refund of any part of the Rental price paid.

8.11. For the early return of vehicles to the station or in the vicinity of the station before the return protocol has been signed, after which the vehicle has been fully returned to VanBaltic jurisdiction, the Lessee assumes all risks and costs incurred, if any, and VanBaltic assumes no liability whatsoever for any damage caused to the vehicle.

8.12. If the vehicle becomes unusable due to the actions or inactions of the Lessee and requires repairs outside the Lessor’s country of registration, the Lessee shall cover all expenses related to transporting the vehicle to the return address specified in the rental agreement or to a repair location designated by the Lessor within the country of registration. If the vehicle becomes unusable due to damage caused by Lessee’s actions or inactions and it is left for repairs outside the Lessor’s country of registration, and the Lessee leaves or departs from this foreign country where the repairs are being carried out, the Lessee shall bear all transportation costs to return the vehicle to Lessor after the repairs are completed.

8.13. Any complaint relating to the vehicle or the fulfilment of the Rental agreement in general shall be submitted to VanBaltic by e-mail. In the complaint the Lessee must set out the reasons and circumstances on which the complaint is based and attach evidence (e.g., photos, videos, etc.) to substantiate these circumstances.

9.1. The rental rate includes the following insurance coverage:

9.1.1. Third party liability insurance for motor vehicle owners (OCTA);

9.1.2. Voluntary comprehensive insurance (CASCO) with a deductible and coverage according to the Carefree package selected by the Lessee;

9.1.3. Insurance for total loss with Lessee’s deductible amounting to 15% of the vehicle and equipment value;

9.1.4. Insurance for theft or robbery with Lessee’s deductible amounting to 15% of the vehicle value, provided that the Lessee immediately returns the original vehicle ignition keys and registration certificate to VanBaltic. If the Lessee cannot return the original keys and/or registration certificate in the event of theft, the Lessee shall reimburse VanBaltic for the full value of the vehicle and its accessories;

9.1.5. Roadside assistance (paid or free of charge) with a maximum coverage of up to 500 euros per incident, depending on the selected Carefree package.

9.2. In the event of a traffic accident, the Lessee is obligated to:

9.2.2. complete the European Accident Report form, if required by law and circumstances,

9.2.3. report the incident to the national police,

9.2.4. photograph the damage and whole place of accident,

9.2.5. notify VanBaltic as soon as possible by calling +371-27006162 or emailing [email protected].

If a third party or their property is involved in the accident, the Lessee must immediately inform the police of the respective country and submit a report detailing the circumstances of the accident. All evidence, including proof of the call made to the police, must be preserved. Failure to comply with these obligations will result in a contractual penalty of EUR 1,000 and the Lessee will be fully responsible for covering all costs related to the repair of damages and losses from their personal funds.

9.3. If during the Rental agreement period the vehicle suffers damage which did not exist at the time of handover of the vehicle and which was not reflected (recorded) in the handover protocol and about which the Lessee did not inform VanBaltic at the time of its occurrence, on the basis of which insurance companies refuse to pay insurance claims, all costs of repair of the vehicle shall be borne by the Lessee unless he/she proves that such damage already existed at the time of handover of the vehicle.

9.4. The amount of the security deposit is without prejudice to the amount of any claim for damages.

9.5. Damage to the vehicle’s glass, awnings, pop-up roof, tent, chassis, tires, rims, equipment, accessories, and interior is not insured. The renter is fully responsible for covering all incurred damages and costs, except in cases where insurance coverage is provided, and Lessee’s liability is limited under the purchased Carefree package and its corresponding deductible.

9.6. If the Lessee causes damage to the vehicle, its equipment, or accessories due to improper use or negligence (e.g., under the influence of alcohol, narcotic, or psychotropic substances) or by failing to comply with the vehicle’s technical operating rules (including overloading the vehicle, driving with insufficient oil or coolant levels, low tire pressure, or on unsuitable roads), all related costs must be fully covered by the Lessee. Additionally, the Lessee must pay a contractual penalty of 500 euros to VanBaltic for these violations.

9.7. Tire and Rim Damages. The Lessee is responsible for any tire and rim damages occurring during the rental period unless it is proven that the damages existed before the vehicle was handed over, or if the renter’s liability is limited by one of the selected Carefree packages.

The Lessee is not allowed to replace or repair a damaged tire or wheel independently and must always use roadside assistance services approved by VanBaltic. Costs for towing, tire installation or repair are not charged to the Lessee if the roadside assistance services provided in the rental agreement are used, an appropriate liability reduction package has been purchased, and the maximum compensation limit set by the insurance is not exceeded. The Lessee is responsible for covering all material costs, such as the purchase of a new tire.

If tire or rim damages are discovered after the vehicle’s return and they are not documented in the handover report, the Lessee must compensate Vanbaltic expenses based on the purchasing price of a new tire or rim and its retrofitting. Repair of tires and rims is acceptable only in cases when it does not affect safety, value and longevity.

9.8. Glass Damage. The Lessee is fully responsible for any cracks or damage to the vehicle’s glass caused by a stone chip or other object, provided such damage was not noted in the vehicle handover report. An exception applies in cases where this risk has been reduced or eliminated through a liability reduction package.

9.9. In the case of incorrect filling of the tanks, e.g., water in the diesel tank or diesel in the water tank, which may cause significant damage to the vehicle and/or danger to human health, the Lessee must call for roadside assistance. Further operation of the vehicle in such cases is strictly prohibited. All necessary steps to ensure that the incorrect fluid is completely replaced with the correct fluid before the vehicle is put into service, including the replacement of all equipment where the incorrect fluid may have accumulated (e.g., tanks, pumps, taps, pipes, etc.) must be carried out exclusively at an Authorised Dealer Service Centre. All costs related to the replacement of fluids and necessary equipment shall be borne by the Lessee. The Lessee is also responsible for any other damage to the vehicle and its accessories resulting from the use of incorrect or inappropriate fluids.

9.10. The Lessee is responsible for damage to the vehicle’s engine caused by inadequate oil and/or coolant levels. The Lessee is obliged to regularly check the compliance of the oil level, coolant level, tyre pressure, as well as the condition of tyres before commencing the journey and during the journey. The inspection must be carried out as often as necessary to prevent any damage. Any damage to the vehicle resulting from non-compliance with the above conditions will be borne entirely by the Lessee. For non-compliance with the vehicle’s technical operation regulations, the Lessee shall pay VanBaltic a penalty of EUR 500.

9.11. A price list for typical damage to the vehicle and its equipment is available on request at the station (e.g., broken table, damaged foldable awning, tyre, windscreen, etc.).

9.12. Damage to the awning. To avoid possible damage to the awning, it should be noted that the awning must not be spread out in strong winds or rain and must never be left unattended. The use of automated car washes is strictly prohibited. If the awning is damaged, the Lessee shall bear the costs of purchasing and installing a new awning.

9.13. For all major damage, damage that prevents the return of the rented vehicle and its further use, payment will be charged based on the repair cost estimate prepared by the vehicle dealer’s company chosen by VanBaltic.

9.14. In the case of damage that prevents the Lessee from continuing his/her journey, the VanBaltic designated assistance service must be called. In addition, VanBaltic must be consulted to agree on the further resolution of the situation if the damage cannot be repaired within 1 day. In such cases, VanBaltic only undertakes to reimburse the Lessee for the costs agreed in writing in advance within the scope of the roadside assistance insurance program.

9.15. The Lessee is obliged to immediately notify VanBaltic of any damage to the vehicle, its systems or equipment. The contractual penalty for non-compliance with this requirement is EUR 1000.

9.16. VanBaltic has the right to object to any negligent actions by the Tenant. The Tenant is responsible for any damages or losses.

10.1. The Lessee shall pay VanBaltic the rental price specified in the Rental agreement. The length of the Rental period affects the rental price.

10.2. The Rental price includes the vehicle’s standard equipment and facilities, as well as the insurance cover included in these Terms and Conditions. The prices published at www.vanbaltic.com at the time of conclusion of the Agreement include VAT (21%). Technical roadside assistance is provided 24/7.

10.3. The Rental price must be paid at the time of booking the vehicle on the VanBaltic website www.vanbaltic.com using one of the online payment methods. The full rental price is payable at the time of booking, regardless of the number of days remaining until the start of the rental period.

10.4. Discounts, if allocated, do not add up.

10.5. A one-time service fee which is included and must be paid together with the Rental payment is mandatory for each rental and booking.

10.6. The rental price includes mandatory third-party liability insurance and comprehensive insurance as outlined in these Terms and Conditions. By mutual agreement and payment of an additional fee, coverage may be expanded, or the Lessee’s liability may be reduced.

10.7. The Lessee is responsible for the cost of fuel, windscreen washer fluid and engine oil top-ups, as well as any cleaning of the vehicle interior that may be required throughout the rental period.

10.8. Additional services and extras can be booked at an additional cost, according to the price list.

10.9. Any costs not explicitly included in the total rental price are to be borne by the Lessee. This includes in particular any taxes, fuel costs, parking fees, camping fees and other fees or transport costs such as ferry or train fares.

10.10. The invoice is sent to the Lessee by e-mail after the end of the rental period, when all costs and expenses related to the Rental agreement are known and calculated.

11.1 Cancellation Terms

11.1.1 Cancellations within 48 hours of rental start: The Renter must pay the full rental fee, including all additional equipment and service charges. Prepaid amounts are non-refundable.
11.1.2 Cancellations 48 hours to 60 days before rental start: 50% of the total amount is payable as a cancellation fee, and 50% will be refunded as a cancellation voucher. Rescheduling is allowed in exceptional cases, subject to availability and an administration fee.
11.1.3 FLEX cancellation option (48 hours to 60 days): Cancellations are free of charge. The Renter will receive a cancellation voucher for the full amount paid (minus the FLEX fee) or may reschedule without additional fees, subject to availability.
11.1.4 Cancellations 60+ days before rental start: Cancellations are free, and payments are refunded minus a 3% transaction fee. Customers with FLEX cancellation option are exempt from this fee and will receive a full refund.

11.2. Payment with Vouchers or Gift Cards

For cancellations where payment was made using a cancellation voucher or gift card, a new cancellation voucher equivalent only to the cash amount paid will be issued.

11.3. Rescheduling to a Different Rental Fee

When rescheduling to a booking with a higher rental fee, the Renter must pay the difference. No refunds or vouchers will be provided if the new rental fee is lower.

11.4. Pre-Booked Equipment

Pre-booked equipment (e.g., drones, bike racks, portable toilets) is non-refundable and cannot be canceled.

11.5. Cancellation Vouchers

Cancellation vouchers are subject to the following conditions:

• Validity: Vouchers are valid for one year from the issue date.
• Retention of validity: If a booking paid with a cancellation voucher is canceled, the new cancellation voucher will retain the original validity period.
• Non-cashable: Voucher amounts cannot be redeemed for cash.
• Current pricing applies: Prices and terms at the time of booking or cancellation will apply; original rental prices are not guaranteed.
• Non-transferable: Cancellation vouchers cannot be transferred, resold, or used by another person.

11.6. No-Show Policy

If the vehicle is not picked up at the agreed time or the Customer fails to show up, VanBaltic retains the full rental fee. If unpaid, VanBaltic may claim damages equivalent to the rental fee. No discounts will apply in such cases.

11.7. Early Return Policy

If the vehicle is returned before the agreed return date or time, the full rental fee remains payable as per the Rental Agreement.

11.8. Booking Changes

Customers may request changes to an existing booking. VanBaltic will review and respond to requests promptly after assessing feasibility. If approved, a new booking confirmation will be sent to the Customer’s email, and an administration fee might be applied.

12.1. To secure potential claims by VanBaltic arising from the rental agreement, the Lessee must pay a security deposit to VanBaltic in accordance with the selected liability reduction package. The security deposit (via pre-authorization) must be paid using a credit card after signing the rental agreement and before receiving the vehicle. The security deposit (via pre-authorization) may only be made using a credit card issued in the Lessee’s name. VanBaltic accepts credit cards exclusively from the VISA or MasterCard platforms. The vehicle will not be handed over to the Lessee without the payment of the security deposit (via pre-authorization). The Lessee has the option to reduce the security deposit amount by selecting one of VanBaltic’s liability reduction packages, if available, during the online reservation of the vehicle on VanBaltic’s website.

12.2. The security deposit will be refunded (pre-authorization cancelled) within seven business days from the date the vehicle is returned, provided that the vehicle is returned in the condition specified in the Rental Agreement and the handover report, without damages and with no outstanding obligations arising from the Rental Agreement (including fines, penalties, hidden defects, damages, etc.). VanBaltic reserves the right to retain and use the security deposit to settle any obligations of the Lessee arising from the Rental Agreement.

12.3. If the GPS tracking system reports exceeding the maximum allowed speed by more than 30 km/h due to possible penalties and speeding tickets, VanBaltic might have to hold the deposit for up to 30 days.

12.4. In the event of an accident or damage to the vehicle, the entire amount of the Lessee’s security deposit shall remain at VanBaltic’s disposal until the fault and/or the extent of the expenses is ascertained. The same applies if the amount of the damage requires an expert’s report or other actions without which it is impossible to establish the exact amount of the damage (e.g., purchase of parts, cost of work, etc.).

12.5. When booking and purchasing a carefree package , in the event of the occurrence of insured risks, the extent of the Lessee’s deductible is limited to the amount of the selected carefree package; unless circumstances arise and are established under the existence of which the insurance company refuses to pay compensation and which are a result of Lessee’s unlawful conduct, negligence,  malicious intent, vandalism, use of force or incorrect operation.

13.1. VanBaltic shall hand over the vehicle to the Lessee in a technically sound condition, ready for use and prepared for driving.

13.2. The vehicle is handed over to the Lessee clean inside and out.

13.3. The exact technical and visual condition of the vehicle shall be recorded in the handover and return protocols, and these protocols shall form an integral part of the Rental agreement.

13.4. If, during the Rental agreement period, the vehicle requires repairs to maintain it in a roadworthy and road-safe condition under the warranty and the Mobility program, the repairs may only be carried out using VanBaltic approved authorised dealer centres.

13.5. If the Lessee discovers any defects in the vehicle which significantly limit its usability and the vehicle needs imitated repair, the Lessee shall immediately notify VanBaltic thereof. If the defects cannot be remedied as soon as reasonable possible, both Parties shall have the right to terminate the Rental agreement immediately.  In such a case, the Lessee is obliged to pay the rental price for the period until the defect occurred, according to the agreed amount.

13.6. In the event of damage to the vehicle that prevents the Lessee from continuing the planned journey, VanBaltic shall provide help and emergency management services.

14.1. The Lessee is obliged to use the vehicle in as considerate manner as possible and in accordance with the intended use and purpose of the vehicle. Before using the vehicle, the Lessee is obliged to check that the vehicle is in general roadworthy condition, has sufficient engine oil level, AdBlue level, coolant level, brake oil level and tyre pressure. If non-compliance is found, appropriate measures must be taken, such as topping up the engine oil to the required level. This includes the suitability of the engine oil to be filled. The engine oil specification can be found in the vehicle documentation overview table. It is strictly forbidden to fill engine oil that is not of the correct specification.

14.2. In the case of incorrect fuel or engine oil, the Lessee is responsible for the costs incurred in towing the vehicle and/or repairing the damage. The Lessee must pay attention to the warning lights on the dashboard and take the necessary measures in accordance with the instructions for use. In case of doubt, the Lessee shall contact VanBaltic.

14.3. The Lessee, as well as the authorised driver(s) designated by the Lessee, has the exclusive right to drive the vehicle.  It is strictly forbidden to transfer the vehicle to third parties or to entrust its driving to persons who are not indicated as authorised drivers of the vehicle, unless VanBaltic has given its written consent.

14.4. The Lessee shall immediately notify VanBaltic of any defects, damage, accidents involving the vehicle, theft of the vehicle or its equipment and accessories, total loss, etc., during the entire rental period. If the vehicle gets into a road accident or is stolen, the Lessee must call the police of the relevant country and immediately notify VanBaltic, providing full and complete information and documentation. Vehicle keys and registration documents, if not stolen or lost, must be returned to VanBaltic as soon as possible together with a copy of the application form addressed to the police and marked as received.

14.5. The Lessee is obliged to protect the vehicle from possible overloading. Particular attention should be paid to not exceeding the maximum permissible weight (50 kg) on the pop-up roof. The load of the pop-up roof, if the roof is open, cannot exceed 50 kg tolerance. The Lessee undertakes to comply with the traffic regulations of the country concerned. Driving with a closed and secured gas cylinder is only allowed. The vehicle may only be used on public roads.

14.6. It is forbidden to use the vehicle for any inappropriate purpose, in particular:

14.6.1. for participation in racing and similar events.

14.6.2. for vehicle tests or for driving in safety training courses.

14.6.3. driving off-road.

14.6.4. for the carriage of flammable, toxic or dangerous substances or products in breach of applicable legislation.

14.6.5. on driving school practice runs.

14.6.6. for paid transport services.

14.6.7. for sub-leasing.

14.6.8. for committing customs violations and other crimes, even if the laws of the place where the crime was committed are the only ones that can enforce punishment for committing the respective crime.

14.6.9. for using the vehicle to tow or push another vehicle or trailer, unless this is the total weight stated on the vehicle documents and the rented vehicle is fitted with an appropriate trailer coupling and approved by VanBaltic.

14.6.10. for the transporting of live and dead animals. In such cases, the Lessee is responsible for paying all necessary cleaning costs.

14.6.11. for the carriage of persons or objects which weigh or in terms of number take up more space or weight than the maximum units or values listed in the vehicle documents.

14.6.12. for the handling and transporting of goods of any kind other than as required for use in the campervan.

14.6.13. for use beyond the rental period as provided for in the Agreement.

14.7. The Lessee confirms that they will not operate the vehicle if it is not in a condition suitable for driving. The Renter also agrees not to drive under the influence of alcohol or other intoxicating substances, nor if their physical or mental condition is unsuitable for driving, such as due to illness or fatigue.

14.8. The Lessee shall ensure that the vehicle is protected against theft in accordance with the vehicle’s technical anti-theft capabilities. The Lessee and the authorised driver must ensure that the vehicle is locked and the anti-theft device, if fitted, is activated whenever the vehicle is parked or left unattended.

14.9. Smoking inside the vehicle is strictly prohibited. A fine of EUR 500 will be imposed for any violation of this rule.

14.10. The Lessee is responsible for ensuring that the load is properly secured so that it does not damage the vehicle or endanger its passengers or third parties, life, health or property.

14.11. The Lessee shall be liable to VanBaltic for all consequences arising out of and in connection with the breach of the T&C.

14.12. When using a vehicle with an AdBlue tank, the Lessee must make sure that the AdBlue tank is sufficiently filled throughout the rental period. The Lessee and his/her authorised driver(s) will be held liable if the above obligations are not met. In this regard, the Lessee will be liable for any claims by the authorities or other third parties in the event of failure to refill the AdBlue tank, including fines and environmental damage claims. The Lessee is obliged to check the AdBlue tank regularly and if the warning light starts flashing, make sure the AdBlue tank is filled correctly. VanBaltic will reimburse the Lessee for the cost of filling the AdBlue tank up to a maximum of EUR 20 if the Lessee provides VanBaltic with a properly completed receipt containing VanBaltic’s details, name, registration number, amount. Should the Lessee need to refill the AdBlue tank more than EUR 20 during the rental period, said refilling costs more than EUR 20 will have to be borne by the Lessee out of personal funds.

14.13. If the vehicle stops due to non-observance of the warning lights and damage to the vehicle is caused as a result, the Lessee is fully responsible for the cost of the damage caused.

14.14. For non-compliance with the vehicle’s technical operation regulations, the Lessee shall pay VanBaltic a penalty of EUR 500 for each established case.

15.1. A mutually signed Handover Protocol confirms that the quality and condition of the vehicle meet the Lessee’s expectations and the terms of the Rental Agreement. By signing the Handover Protocol, the Lessee confirms that they have inspected the vehicle’s technical condition and equipment prior to signing and that it meets their expectations and needs.

15.2. The Lessee shall not be entitled to make any claims against VanBaltic for non-compliance of the vehicle with the conditions and requirements of the Rental agreement after the signing of the handover protocol.

15.3. During the Rental agreement period, the Lessee shall promptly notify VanBaltic of any defects or damage to the Vehicle and shall explain in writing and in detail, the causes and circumstances of such defects or damage. Otherwise, a penalty of EUR 1000 will be applied and charged, and, in the case of insurance, the Lessee’s liability will not be limited to the selected deductible.

15.4. The vehicle shall be adequately insured against the risks listed in Section 9(1) of the T&C throughout the duration of the Rental agreement. In the event of wilful or grossly negligent acts or omissions, the insurance may be invalid, and the Lessee will be liable to pay for any damage caused. The Lessee and the authorised drivers of the vehicle are jointly and severally liable for the damage caused.

15.5. VanBaltic is not liable for any belongings left in the vehicle by the Lessee or their companions upon return.

15.6. In all other aspects and cases not covered by these Terms and Conditions, the statutory provisions on liability and the conditions and grounds for compensation shall apply.

15.7. For violations of traffic regulations or rules set by state, municipal, or other legal or natural persons (e.g., speeding, unauthorized parking, etc.) committed by the Lessee or their authorized driver, resulting in VanBaltic, as the vehicle owner, receiving a fine or protocol, VanBaltic shall charge an administrative fee of 20 euros for each such incident.

15.8. Lessee is responsible for paying road tolls associated with the use of the vehicle in the respective country. In the event of non-payment, the Lessee shall reimburse VanBaltic for any fines imposed and cover an administrative fee of 20 euros for each such case.

15.9. It is the responsibility of the Lessee and his/her passengers to comply with foreign exchange, health, duty, passport, visa, traffic or customs regulations. Any costs that may arise because of non-compliance with these rules shall be borne by Lessee.

15.10. If the vehicle registration certificate, ignition keys, or license plate are lost, VanBaltic will charge the Lessee an administration fee of EUR 200, in addition to the actual costs incurred for their restoration or replacement.

15.11. If the Lessee’s property is parked or stored on VanBaltic premises free of charge during the rental period, VanBaltic shall bear no liability for any damage to or theft of such property.

15.12. Neither Party shall be liable for any breach of the Rental agreement resulting from a Force Majeure Event. Force Majeure Event shall mean any civil unrest, revolts, wars, strikes, fires, floods, other natural disasters and other similar circumstances that impede the fulfilment of this Rental agreement and that the Parties could not have foreseen and have no control over.

15.13. The Party affected by force majeure must immediately notify the other Party of this (including all the information about the occurrence and consequences of the force majeure available to the affected Party in such notification) and take all efforts to alleviate the consequences of force majeure. If force majeure delays or prevents the fulfilment of an obligation of a Party, then the time and the deadlines specified for the fulfilment of the affected obligation in this Agreement shall be extended for the time equal to the duration of force majeure.

16.1. In the event of a breach of the Rental agreement, VanBaltic shall only indemnify the Lessee for all expenses arising directly out of the breach of the Rental agreement in the following cases and to the following extent:

16.1.1. Liability for gross negligence is unlimited but must be logically connected to the fact of the damage and arise from the breach of the Rental agreement.

16.1.2. In the case of simple negligence, liability is limited to typical foreseeable damage at the time of conclusion of the Rental agreement. VanBaltic liability in cases of slight negligence is excluded.

16.1.3. In all other cases, VanBaltic’s liability is excluded regardless of its legal basis, unless VanBaltic’s liability arises under law, in particular on account of danger to life or health or personal injury. VanBaltic does not accept any liability related to the loss of employment.

16.1.4. VanBaltic is responsible for delivering the vehicle to the Lessee at the place and time agreed; minor delays on the part of VanBaltic are not a reason for termination of the Rental agreement.

16.1.5. VanBaltic is not liable for unforeseeable vehicle damage or extraordinary circumstances, including smog, extreme heat or cold, ozone level changes, natural disasters, riots, or war. In such cases, VanBaltic’s liability is limited to the refund of the rental fee.

17.1. A road accident is an unexpected accident involving at least one vehicle, resulting in death or personal injury to a person or damage to property of a natural or legal person or the environment, or an accident involving a vehicle in another place where the vehicle can be driven. Other types of accidents are circumstances and events in which the vehicle, its equipment, or accessories are damaged, but which are not classified as traffic accidents. Damage to the vehicle during operation, such as incorrect fuelling, damage to the vehicle caused by a change of speed, damage to the vehicle caused by overloading, damage between towing and towed vehicles or trailers, etc.

17.2. If the Lessee is involved in a traffic accident or otherwise damages the vehicle while using the vehicle, in the case of fire or other incidents, the Lessee shall immediately ensure that the circumstances are recorded by the police if the recording of the circumstances falls under the jurisdiction of the police of the relevant country. This also applies to cases of minor damage to the vehicle, as well as cases for which the Lessee is personally liable without the involvement of third parties. The Lessee shall refrain from acknowledging debt or liability in case of a traffic accident.

17.3. In the event of a road accident, the Lessee must provide VanBaltic with a completed European Accident Statement form (if applicable in a jurisdiction of the country where the accident occurred), including a sketch of the accident. In the event of a road accident, or any other accident involving the vehicle or its equipment, the Lessee must record the names, contact details and addresses of all parties and witnesses involved. If the incident should have been reported and was reported to the relevant national police, the Lessee must also provide the address of the police authority, the name and contact details of the responsible official and the case number, if known.

17.4. If an insured accident occurs and no circumstances are established that prevent VanBaltic from receiving insurance indemnity, the Lessee’s liability shall be limited to the payment of the deductible amount specified in the Rental agreement.

17.5. The Lessee shall be liable for and fully indemnify the damages resulting from traffic and other accidents in the following cases:

17.5.1. the vehicle has been driven by a person who is not named in the Rental agreement as the authorised driver of the vehicle,

17.5.2. wilful misconduct or gross negligence,

17.5.3. mishandling of the rental vehicle,

17.5.4. failure to comply with the maximum height and width,

17.5.5. driving the vehicle under the influence of alcoholic, narcotic or other intoxicating substances,

17.5.6. breach(es) of the terms of the Rental agreement.

17.6. In the case of disagreement on the amount of damages, VanBaltic shall set up a Damage assessment panel, which shall include one expert in the relevant field. In the event of reasonable determination of the amount of damage, the cost of preparing the expert’s report shall be borne by the Lessee.

17.7. During the Rental agreement period, the Lessee shall be liable for any damage to the vehicle resulting from improper operation of the vehicle or overloading or other breaches referred to in Section 14 of these Terms and Conditions. The Lessee is also liable for damage caused to the vehicle by fellow passengers or other third parties. In such cases, the Lessee shall have the right of recourse against such persons. The Lessee is also liable if the damage is only discovered after the vehicle has been returned and the return protocol has been signed. In such cases VanBaltic has the burden of proving that the vehicle was not operated by VanBaltic or any other third party and that the damage could not have been detected at the time of vehicle inspection.

17.8. The Lessee or the authorised driver of the vehicle must take all measures necessary to establish the circumstances of the accident involving the vehicle. This includes in particular the obligation to provide detailed answers to questions asked by VanBaltic about the circumstances of the incident, the prohibition to leave the scene of the incident before receiving written acceptance from VanBaltic.

17.9. In the event of a road accident or other damage to the vehicle, VanBaltic will charge the Lessee an administration fee of EUR 100. In the event of deliberate concealment of an accident or other damage, a penalty of EUR 1000 applies.

18.1. If during the Rental agreement period a navigation device in the vehicle’s equipment system is used by connecting a mobile phone or other device, the Lessee is entitled to store the data from these connected devices in the navigation device in the car. If the Lessee wishes to have the above data deleted upon return of the vehicle, he/she must delete the data from the vehicle system himself/herself. The Lessor is not obliged to delete the data.

18.2. To comply with insurance and VanBaltic safety standards, the vehicle can be equipped with a GPS tracker. If the vehicle is equipped with a GPS device, the Lessee confirms that he/she agrees to the processing of the GPS device data.

18.3. VanBaltic confirms that the purpose of processing and storing the data of the GPS device is only related to the risks of theft or misappropriation of the vehicle and for the purpose of ensuring the fulfilment of the Lessee’s obligations arising from the Rental agreement.

18.4. If the vehicle is equipped with a GPS device, the device shall be considered an integral part of the vehicle and the Lessee shall not be entitled to arbitrarily, without VanBaltic’s written consent, damage, suppress, disable, dismantle or reinstall the GPS device installed in the vehicle in another vehicle.

18.5. If the GPS device stops working, VanBaltic shall notify the Lessee and, if necessary, repair or replace the GPS device at its own expense. In the event that the GPS device stops working due to the Lessee’s fault, all costs related to the repair or replacement of the GPS device shall be borne by the Lessee.

18.6. The Lessee or the authorised driver of the vehicle may object at any time to their data being used for advertising, market research or public opinion research purposes. In this case, the objection must be sent to: VanBaltic SIA, 7 Upleju Street, Marupe, LV-2167, Latvia, or by e-mail: [email protected] Subject: Objection.

18.7. By signing the Agreement, the Lessee acknowledges that he/she has been informed that VanBaltic will process and store the Lessee’s personal data for the purpose of risk assessment, verifying the truthfulness of the information provided by the Lessee, customer records, agreement conclusion, and other purposes directly related to the fulfilment of the Rental agreement. The Lessee confirms that he/she agrees to the processing of his/her personal data and is aware of his/her rights as a data subject (including the right to receive information about the processing of his/her personal data; to request the rectification of incorrect, inaccurate or incomplete personal data; to request the erasure of his/her personal data if they are no longer necessary or there is no longer a basis for their use; to request the restriction or termination of the processing of his/her personal data in specific cases; to express his/her point of view). VanBaltic will process and store the Lessee’s personal data until the Lessee has fully fulfilled his/her obligations under the Rental agreement, after which the Lessee’s personal data will be deleted (except for data that VanBaltic is required to retain in accordance with the requirements of laws and regulations).

18.8. The Lessee agrees that for the purpose of performance of the Rental agreement VanBaltic shall have the right to contact the Lessee by telephone, including sending text messages, making video calls to the telephone number provided by the Lessee, sending e-mails to the electronic e-mail address provided by the Lessee, as well as sending letters to the residential address provided by the Lessee.

19.1. Discount voucher validity date. Unless otherwise specified in the discount voucher, it is redeemable within the time period specified by VanBaltic. VanBaltic has the right to change the validity date of the discount voucher code at any time without notice. All voucher codes can be used at www.vanbaltic.com.

19.2. Gift cards and codes are valid for 12 months from the date of purchase. Validity date of gift cards cannot be extended. Gift cards are available exclusively at www.vanbaltic.com.

19.3. Only one voucher code can be used per booking. Voucher codes cannot be summed up. The voucher code issued by VanBaltic must be used at the time of booking the vehicle, after which it cannot be used.

19.4. Vouchers cannot be sold to other persons.

19.5. Vouchers cannot be exchanged for cash.

19.6. VanBaltic will receive the photos submitted by the participants of the competitions and draws via Facebook, Instagram or e-mail and VanBaltic will be entitled to repost them on its Instagram and Facebook accounts as well as on its website and the participants of the competitions will not be entitled to make any claims in this regard.

20.1. The legal relations between VanBaltic and the Lessee shall be governed exclusively by the laws of the Republic of Latvia.

20.2. For all individuals and legal entities not residing or registered in Latvia, as well as individuals who relocated abroad after signing the Rental Agreement or whose residence or permanent address is unknown at the time of filing a complaint, the place of dispute resolution is Marupe, Latvia.

20.3. All disputes and disagreements shall be settled by mutual negotiations; if it is not possible to settle the dispute by mutual agreement of the Parties, the dispute shall be submitted to the courts of general jurisdiction of the Republic of Latvia in accordance with the procedure established by the laws and regulations of the Republic of Latvia.

20.4. Rental agreements, and any additional agreements thereto, must be in writing or in electronic format, signed with a secure electronic signature. To waive the requirement of a written form, a written agreement is required which contains a clear and unambiguous indication of the absence of a written agreement. A transcription of the Rental agreement with the text without the original handwritten signature shall be sufficient evidence of VanBaltic’s acceptance that the Rental agreement has been executed.

20.5. If any provision of the Rental agreement or these T&C becomes invalid, this shall not affect the validity of the remaining provisions. Instead, the existing terms and conditions framework shall apply in good faith in accordance with the objective that the Parties sought to achieve in applying the original framework.

A table summarising current service prices, administration fees, penalties and other charges is annexed hereto as an integral part of these Terms and Conditions.

Marupe, 22 November 2024